Rate this feature
Included in the Nov. 2022 release The unified error view helps you to locate, browse, and retry or resolve errors in one place. This view provides both the Error list and Error details in the same window. It also provides UI and keyboard options to browse through errors quickly and easily. You can view the status and the results of a retry at the top of the unified view. We recommend that you try using this view, which is now the default option, to view and manage your errors easily.
Note: You can toggle between this new unified view and the old list view; but, the option to toggle views is available only in the Open errors tab. That is, the unified error view applies to open errors.
1- Toggle views; 2 - Error list; 3 - Error details; 4 - Previous and next buttons;
5 - Add to batch check box
Contents
- What's different in this error view?
- Error list
- Error details
- Download errors
- Retry or resolve errors
- Filter or clear filter to view errors
What's different in this error view?
In the unified error view, you can retry and resolve errors individually or as a batch easily. Given below are the differences in this view.
- View an error and analyze related details side-by-side in the same window.
- Browse quickly through the Error list by selecting a row and then using the up and down arrow keys.
- Move through the Error details easily using the Previous and Next buttons.
- No Actions column for Open errors because all the associated fields can be seen in the Error details.
Error list
To quickly browse through your Error list, you can select an error and then use the up and down arrow keys. The Error list shows all errors in a flow step. You can view the message, code, source, classification, and timestamp. These fields provide hints or clues to correct your errors.
Note: You can automatically resolve duplicate errors or automatically retry intermittent errors.
Error details
If you want more details to analyze and retry or resolve errors quickly, you can view the fields that appear next to the error.
Error details has the following common fields.
Field | Description | Example |
---|---|---|
Edit retry data | Allows you to edit and retry data | For example, edit an incorrect phone number 123-456-7890 |
Error fields | Shows error-related fields such as the message, code, source, ID, and other details. |
For example, Message: {"error": "SupportProductInactive", "description": "You must have a valid Support account to call this API"} Code: 403 Source: Zendesk Support Timestamp: 2022-10-11T14:17:21.589Z Error ID: 6526483935 Classification: Value |
Besides you could have others, such as the HTTP request and the HTTP response fields, based on your flow step. These fields help you to diagnose, make changes in your configuration, and correct an error.
Also, see the classification of errors as it might help you to resolve or retry your errors.
Download errors
Downloading your errors can sometimes make it easier for you to identify patterns or work through them carefully or collaboratively offline.
To download your Error list:
- Click the errors in any flow step or in the run console.
- In the Open errors tab, click the Actions menu in the top-right corner.
- Select Download errors.
- In the Download errors page, select the From and To dates.
- Click Download.
The file with the error fields is downloaded in your default location.
Retry or resolve errors
You can carefully retry one error at a time or quickly retry several errors as a batch. Note that you can automatically resolve duplicate errors or automatically retry intermittent errors. Also, understanding the classification of errors might help you to make changes and then resolve or retry your errors.
Note: The check box in the Error list and the Add to batch check box in the Error details are linked. When you check the box next to an error in the Error list, the Add to batch box gets checked and vice-versa.
Retry or resolve one error at a time
To retry or resolve open errors one at a time:
- Click the error in any flow step or in the run console.
- In the Open errors tab, check the box next to the error in the list. (Note that you can move quickly by selecting a row and using the up and down arrow keys in the Error list or by clicking Previous and Next in the Error details.)
- Based on your requirements, you can click Retry & next or Resolve & next at the bottom of the screen. (If you edit details in the Edit retry data tab, then you can click Save, retry & next.)
You can view the progress of the Retry operation at the top of the page. When you click the View Results link, it opens the Retries tab that provides details of your run.
Retry or resolve several errors as a batch
To retry or resolve several errors as a batch,
- Select a row in the Error list. Note that when you select a row, it is highlighted in blue.
- Check the box next to the row. Note that the Add to batch box is then automatically checked. Or, in the Error details, you can review or edit and save the retry data. Then, check the Add to batch box and the box next to the error in the Error list also gets automatically checked. The box next to an error is linked to the Add to batch check box.
- Based on your requirements, in the Retry box, select <number of> retriable errors; or, in the Resolve box, select <number of> selected errors at the top of the screen.
Note: You can click the Refresh errors button at the top to see the latest changes for open errors.
Filter or clear filters to view errors
You can filter errors based on source, classification, and timestamp. For example, you can select Value in the error classification to view a specific set of errors and retry or resolve them in bulk. You can uncheck all the boxes to clear filters. If you have a long list of errors, you can find a specific error or errors based on a search string.
Comments
0 comments
Please sign in to leave a comment.