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Unified error view

The unified view for open errors helps you to locate, browse, and retry or resolve errors in one place. This view provides both the error list and error details in the same window. It also provides UI and keyboard options to browse through errors quickly and easily. When you retry errors, you can view the status and the results at the top. We recommend that you use this default view to manage your errors.

unified-error-details-view.png

1 - Toggle views; 2 - List of errors; 3 - Details for an error; 4 - Buttons to browse errors;
5 - Batch errors; 6 - Tag errors;  7 - Action button to download errors; 8 - Count of retried & resolved errors; 9 - Sort errors; 10 - Filter errors by source, classification, timestamp 

Toggle views

You can toggle between the previous list view and the new unified error view only in the Open errors tab. This view provides more options to examine and take action on open errors. The unified or single view of errors makes it easy for you to retry or resolve your errors

What's different in the unified error view?

Given below are the differences in this view.

  • View an error and quickly examine the details beside it. You can also retry and resolve errors easily using UI options/buttons. Therefore, this view does not have an Actions column.
  • Browse quickly through the list of errors by selecting a row and using the up and down arrow keys or using the Previous and Next buttons in the upper-left corner.
  • Add several errors to a batch to retry or resolve them quickly. You can retry or resolve errors individually or as a batch. 
  • Sort errors to view and examine them carefully.
  • Add tags to categorize or prioritize errors. If required, you can also filter errors by tags.

Error list 

The Error list shows all errors in a flow step. You can view the message, code, source, classification, and timestamp. These fields provide hints or clues to correct your errors. When you select any error, the details are provided beside it. If required, you can sort or filter your errors. You can select several errors and add them to a batch to retry or resolve them quickly.

Note: In your list, 

Error details

If you want more details to analyze and retry or resolve errors quickly, you can view the fields that appear next to the error. 

Error details has the following common fields. 

Field Description Example
Edit retry data Allows you to edit and retry data For example, edit an incorrect phone number
123-456-7890
Error fields Shows error-related fields such as the message, code, source, ID, and other details.

For example,

Message: 

{"error": "SupportProductInactive", "description": "You must  have a valid Support account to call this API"}

Code: 403

Source: Zendesk Support

Timestamp: 2022-10-11T14:17:21.589Z

Error ID: 6526483935

Classification: Value

You could also have other fields, such as the HTTP request and the HTTP response if you're connecting to a HTTP endpoint in a flow step. For any related details, see the HTTP universal connector section.
Error details help you to consider errors more carefully, make changes in your configuration, and correct errors.

Download errors

Downloading your errors can sometimes make it easier for you to identify patterns or work through them carefully or collaboratively offline.

To download your Error list:

  1. Click the errors in any flow step or in the run console.
  2. In the Open errors tab, click the Actions menu in the top-right corner.
  3. Select Download errors.
  4. In the Download errors page, select the From and To dates.
  5. Click Download.
    The file with the error fields is downloaded in your default location.

Retry or resolve errors

You can carefully retry one error at a time or quickly retry several errors as a batch. For more details on retrying or resolving errors, see retry or resolve errors

Note: The check box in the Error list and the Add to batch check box in the Error details are linked. When you check the box next to an error in the Error list, the Add to batch box gets checked and vice-versa.

Retry or resolve one error at a time

To retry or resolve open errors one at a time:

  1. Click the error in any flow step or in the run console.
  2. In the Open errors tab, check the box next to the error in the list. (Note that you can move quickly by selecting a row and using the up and down arrow keys in the Error list or by clicking Previous and Next in the Error details.)
  3. Based on your requirements, you can click Retry & next or Resolve & next at the bottom of the screen. (If you edit details in the Edit retry data tab, then you can click Save, retry & next.)

You can view the progress of the Retry operation at the top of the page. When you click the View Results link, it opens the Retries tab that provides details of your run.

Retry or resolve several errors as a batch

To retry or resolve several errors as a batch,

  1. Select a row in the Error list. Note that when you select a row, it is highlighted in blue.
  2. Check the box next to the row. Note that the Add to batch box is then automatically checked. Or, in the Error details, you can review or edit and save the retry data. Then, check the Add to batch box and the box next to the error in the Error list also gets automatically checked. The box next to an error is linked to the Add to batch check box. 
  3. Based on your requirements, in the Retry box, select <number of> retriable errors; or, in the Resolve box, select  <number of> selected errors at the top of the screen.
batch-retries.png

Note: You can click the Refresh errors button at the top to see the latest changes for open errors.

Filter or sort errors

You can filter errors based on source, classification, and timestamp. For example, you can select Value in the error classification to view a specific set of errors and retry or resolve them in bulk. You can uncheck all the boxes to clear filters. If you have a long list of errors, you can find a specific error or errors based on a search string.
You can also sort your errors to view the data in a more organized way.

Tag errors

You can add labels to errors using tags. If required, filter errors by tags to manage your errors more effectively.

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