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Error when import customer record with existing Customer ID



1 comment

  • Francine Fontana

    Our customer hierarchy is such that we cannot allow for auto-ID's, and so I compared the order details in this error to another order. I don't believe this is the only reason why this error occurs.

    In my investigation I found the errored order was missing a field which skewed the rest of the fields:

    isOrderOnDemand: true,

    I copied the errored order details into Notepad++ and inserted the missing field where it belongs. Then, I copied/pasted from Notepad++ into the errored order details overwriting the original, then reprocessed the order successfully.

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