FAQ: Can I switch my connection within an Integration App from a Sandbox to a Production instance?

Question:

Can I switch my connection within an Integration App from a Sandbox to a Production instance? If we set everything up in our Sandbox and then want to migrate/promote to Production, can we do this? 

Answer:

The integration apps on the Celigo integrator.io platform are built with fairly heavy components or dependencies on each application and thus switching endpoints or accounts wouldn't be permitted. Attempting to make changes might impact the overall stability of your integration app and is NOT recommended.

If a connection is dependent on a user within the same company, you can switch it to another user e.g. johndoe@acme.com -> it@acme.com but you cannot switch it to another instance of the same application of Shopify, NetSuite, Salesforce etc.

You would need to obtain a new license, or you could request an uninstall from our support team and then your license would be free to use in the new environment.