Problem: Gift card order is stuck on order import. Error 'Failed to add Shopify Order "XXXXX" mapping error occurred. More than one match for "[["internalid", "isempty" AND "isinactive","is","F"]]" for the record type item".' Could not find a match for the record type '"item"'.
Solution: A NetSuite item record must be created for it and the gift card needs to be entered as a non-inventory item in NetSuite and it must have an SKU.
Source | Code | Message |
adaptor | value_lookup_failed | "Failed to add Shopify Order #2637A mapping error occurred.More than one match for "[['internalid","isempty],"AND",[isinactive","F"]]" for the record type "item"." |
Each SKU will need to link to a different Non-Inventory item (one for $10.00, another for $25.00 and so on).
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