Skip to main content

Sync item from NetSuite to BigCommerce

Follow

Comments

9 comments

  • Shane Brown

    I believe that it would be helpful to include how to add custom Netsuite item fields. A few examples of custom Netsuite fields that I would like to sync to Bigcommerce are Product Size, Ingredients, and Product Specifications.

    Comment actions Permalink
  • Rohit Gupta

    Hi Shane, thanks for your feedback. Our team has addressed the question you had, sorry it took so long :)

    Comment actions Permalink
  • Sahni Enterprises

    Hey Gogula,

    I have created the custom field in netsuite but not able to export it into Bigcommerce with the mapping you provided. Any chance you can help me please. 

    Comment actions Permalink
  • Gogula R Bhavana

    Sahni Enterprises Thank you for writing to us. The QA team has verified your account mappings and NetSuite saved search columns. The team could not find any discrepancies. Can you please raise a support ticket with the sample item details where you are finding the issue.

    Comment actions Permalink
  • Sahni Enterprises

    Gogula,

    I have solved my above problem. I am having issues with Variation theme syncing over. I have checked all the settings in integrator and followed the steps in netsuite scripts to make sure it is correct. I am getting an error saying  "Failed to export Matrix Item#16718 | Matrix options missing for following Item(s): Item undefined Options (Colors)."

     

    I have crated a record item field named "BC Color Variation" and created a list record for the different colors to choose from. I have selected the Matrix option and it defaults a multi-select option under the Matrix subtab for location of this field. I still get the same error.  

    Comment actions Permalink
  • Gogula R Bhavana

    Sahni Enterprises Discussed with the QA team, they need to debug more. Can you please log a support ticket for further verification. 

    Comment actions Permalink
  • Sahni Enterprises

    Gogula,

     

    I have logged a ticket. I got this response back:

    "This error is due to the setup of the Variation Theme. Make sure you map there the Variant Options you're using/going to use. In this case the Color."

    They were not clear if I need to map this in integrator or not. Also I don't have information on how to map it in integrator as it is not on this post.

     

    Comment actions Permalink
  • Rohit Gupta

    Hi,

    Pls refer the Creating BigCommerce Variation Themes section on this article on how to create Variation Themes in NetSuite. Ex - You'd create a new record for  "Celigo BigCommerce Variation Themes"  custom record and create an entry where Variation Option 1 (Name) is Color and Variation Option 1 (Field Id) is the NetSuite internal id for Color field (like custitem_color). Then you need to follow the steps under "Select a Variation Theme on NetSuite Matrix Item" section to select above variation theme on the item record and export it to BigCommerce.

    I'd also inform support team of this so they can help you w/ any additional qs via the Support ticket. Hope this is helpful.

    Comment actions Permalink
  • Sahni Enterprises

    Hi Rohit,

    I have done everything you have said, it still shows the error I mentioned above. I am not sure if there needs to be additional mapping done in Integrator to connect these variation fields. 

    Comment actions Permalink

Please sign in to leave a comment.