In this version of the JIRA - NetSuite Connector we have introduced support for JIRA Service Desk and introduced more setting options to give you better control on the integration. JIRA Service Desk is a layer built on top of the core JIRA product; customized to support the needs of customer service teams. It introduces new record types such as JIRA Customer and new Issue types.
- JIRA Customer and NetSuite Customer - With JIRA Service Desk, customers can maintain details of their customers in JIRA and create support tickets for them. This data flow syncs these JIRA Customers as Customers in NetSuite ensuring that the customer information is always updated in NetSuite. Also when support tickets from JIRA are synced to NetSuite as Support Cases they are associated with the appropriate customer. This flow is bidirectional in nature and NetSuite Customers can also be created and updated as JIRA Customers.
- JIRA Support Tickets to NetSuite - JIRA Support Tickets are nothing but JIRA Issues of a different type (e.g. Problem, Service Request etc.). The Connector supports creating these JIRA Issues as a NetSuite Issue or Support Case based on your business processes.
- Time tracking information from JIRA to NetSuite - In the earlier version, the Connector only supported syncing Time tracking information from JIRA to NetSuite for an Issue which is synced as a Project Task in NetSuite. We have expanded this feature and the Connector can now sync Time tracking information from JIRA to NetSuite for a NetSuite Project Task, Issue or Support Case.
- Qualification criteria for NetSuite to JIRA - All NetSuite to JIRA data flows now support an option to define a qualification criteria. By using this feature you can define complex logic on which records should be picked up from NetSuite to be synced to JIRA. e.g. using the qualification criteria you can instruct the Connector to only consider NetSuite records for which a field has a particular value. The Qualification criteria option is really powerful and can be used to define multiple business rules