Note: The name “SmartConnector” has changed to the “Integration App” as they are built on our Integration Platform as a Service (iPaaS), integrator.io.
The Fulfillment flow exports shipping and fulfillment information from NetSuite and saves it in Amazon. When you enter fulfillment details in your NetSuite account for an order and run the flow, a request is made by Celigo’s iPaaS platform integrator.io to fetch all the fulfillment and shipping associated details from NetSuite, which then makes a request Amazon API’s to transfer information pertaining to fulfillment as defined in the Field Mappings option associated with the Fulfillment flow. The information exported to Amazon includes data such as Shipping Method, fulfillment quantity to Amazon, and tracking number. The Integration App supports exporting fulfillment information for both completely fulfilled and partially fulfilled orders and exports single tracking number per fulfillment from NetSuite to Amazon.
Note: Exporting multiple tracking numbers per fulfillment is not supported.
The NetSuite Fulfillment to Amazon Shipment Add flow is a batch data flow. Items fulfilled in NetSuite are exported to Amazon in batch flows and can be configured to transfer data at scheduled intervals. This flow can be made to run from every 15 mins to once every week. You can check the status of the export in the integrator.io dashboard.
Note: Integration App only supports creating new fulfillments in Amazon. Updating an existing fulfillment in Amazon from NetSuite is not supported by the Integration App.
When orders are imported by the Integration App, the default Amazon Order Status is Pending Fulfillment.
Once Seller Central has processed the report, Amazon sends shipping notification emails to your customers, and the Integration App updates the Amazon Order Status to Fulfillment Processed in NetSuite. This keeps NetSuite in sync with Seller Central.
Note: Amazon only allows 15 feeds requests per hour.
Advanced Settings enable you to select the NetSuite saved search for syncing item fulfillments. Refresh the option to fetch the latest values in the saved search.