Celigo has put together the following FAQs for our customers to help answer questions regarding NetSuite releases specific to Celigo, however we strongly encourage you to review NetSuite’s Pre-Release Test Plan to understand the details of the release.
During the course of your Release Preview testing, if any issues arise, please log a support ticket through Customer Compass or call 650.579.0210 x2. Please note that fees may apply for Celigo to troubleshoot issues with or make changes/updates to the solution. Thank you for choosing Celigo.
Celigo wrote a custom script / workflow for me. How can I be assured this will continue to work across NetSuite releases?
Because Celigo custom scripts are purchased and do not have a maintenance agreement, they are considered complete when they pass User Acceptance Testing (UAT) by the customer. From this point forward it is the responsibility of the customer to take advantage of NetSuite’s pre-release environment to test the scripts. Customers may file a support case with Celigo if issues are discovered. Celigo will investigate and provide the customer with a quote to make applicable changes.
My company has a subscription for a Celigo product. What do we need to do to test for compatibility with future NetSuite releases?
Celigo tests our licensed products in advance of major NetSuite releases. Examples of products tested in advance include Magento Connector, Amazon Connector, eBay Connector, Channel Advisor Connector, Excel SmartClient, CloudExtend for Google Apps, CloudExtend for Amazon S3, Shipwire Connector, Silverpop Connector, Lockbox Connector, and more. The core Integrator components are tested and updated on a regular basis, including major NetSuite release periods, however custom business logic or custom integrations that use our Integrator are not tested by Celigo. Additionally, any custom scripts or workflows that do not rely on the core product, or that extend a Celigo Connector, such as a script that runs after Sales Orders are created to auto bill orders, should be tested by the end user once you are live on your new NetSuite version.
We currently don't have a sandbox environment for our Celigo Connector. How can we test this with NetSuite pre-releases to make sure nothing is broken?
Connectors are not typically supported in end user NetSuite beta accounts, as that would require a separate instance (and subscription) for the Connector(s) and the 3rd party system(s) via a Sandbox running the pre-release version. However, Celigo does test and validate our Connectors in advance of new major NetSuite releases. Please keep in mind that Celigo can only test the standard Connector functionality. Any customizations made to your NetSuite account or your Celigo Connector have not been tested. In order to ensure there are no issues specific to your account(s) and processes, please test the Connector(s) once you are live on your new NetSuite version.
My company went live on a major NetSuite release and our Celigo integrations are not working. What do we do?
Please let us know by filing a support ticket. Please include your new release number in the Case Subject (example: ‘2016.1 - Sales Order Import flow has not started’). Please be sure to classify the severity of your case appropriately.