The NetSuite Fulfillment to eBay Shipment Add flow in the eBay - NetSuite integration app sends NetSuite item fulfillments to eBay, so buyers see shipping and tracking details on their eBay orders without you entering them twice. This article covers what the flow sends, its limits, its settings, and how to map shipping carriers manually.
How the fulfillment flow works
For each NetSuite item fulfillment, the flow creates a shipment on the matching eBay order with the same items and quantities. It also sends the fulfillment's shipping carrier and package tracking number. The flow runs on a schedule, as often as every 15 minutes.
The flow has these limits:
- Partial fulfillments aren't supported.
- Only one tracking number per fulfillment is supported.
If a fulfillment fails to sync, the error appears in Dashboard for that fulfillment. Fix the cause, and then retry the record from the dashboard.
Fulfillment settings
Fulfillment settings are under Settings > Fulfillment.
| Setting | Description |
|---|---|
| NetSuite saved search for syncing item fulfillments | The NetSuite saved search that selects the item fulfillments to sync. Select Refresh to load the latest saved searches. |
| Automate shipment carrier mapping | When selected, NetSuite shipping methods are mapped to eBay shipping carriers automatically. When cleared, map the carriers yourself in the flow's mappings. |
Map shipping carriers manually
If Automate shipment carrier mapping is cleared, map each NetSuite shipping carrier to its eBay value with a static lookup.
- In the integration app, go to Flows > Fulfillment, and select Mapping for NetSuite Fulfillment to eBay Shipment Add.
- Open the settings for the mapping from Ship Method to
ShippingCarrierUsed. - Set the mapping to a static lookup, and enter each NetSuite shipping carrier as an export value with its eBay shipping carrier as the import value.
- Select the default action to take when no match is found, and then save the mapping and the mappings page.