After running a data flow in Vendor Payment Manager, you can track its status, view transferred files, and resolve any errors from the integrator.io Dashboard and the Vendor Payment Manager Dashboard in NetSuite. This article covers how to check flow status, interpret error states, resolve errors, and retry failed flows.
Vendor Payment Manager provides two places to monitor flow activity: the integrator.io Dashboard (for flow run status and error resolution) and the Vendor Payment Manager Dashboard in NetSuite (for a transaction-level view of transferred files). Use both together for a complete picture of your integration health.
View flow status in the integrator.io Dashboard
The integrator.io Dashboard shows the status of all flow runs across your integrations.
- Sign in to your integrator.io account.
- In the left navigation, select Dashboard.
- Find the Vendor Payment Manager flows.
Each flow run progresses through the following stages: In queue, In progress, and Completed.
You can filter the job list by date range, flow, status, or whether errors are present. Select Hide empty jobs to remove flow runs with no records from the list.
Understand error states
Flow runs are color-coded to indicate their outcome:
| Color | Meaning |
|---|---|
| Green | All records transferred successfully. |
| Red and green | Some records succeeded and some failed. |
| Red | All records failed. |
For details on error handling in integrator.io, see Error management overview.
Resolve errors
- In the integrator.io Dashboard, find the failed flow run.
- Select the run to open its details.
- Review the error messages for each failed record.
- Correct the underlying issue (for example, fix incorrect FTP credentials, renew an expired PGP key, or correct a file format issue).
- Retry the flow. See Retry a failed flow.
Retry a failed flow
If a flow fails due to a transient error (for example, a temporary FTP connection issue or an expired PGP key), you can retry it after correcting the problem.
- In the integrator.io Dashboard, find the failed flow run.
- Select the retry option for the run.
- The flow reruns from the point of failure.
View the Vendor Payment Manager Dashboard in NetSuite
The Vendor Payment Manager Dashboard in NetSuite provides a transaction-level view of all file transfers for a selected bank and date range.
- Sign in to your NetSuite account.
- Go to Vendor Payment Manager > Dashboard > View Dashboard.
- Select a bank from the Bank dropdown.
- Select a Start Date and End Date.
- Select Load Transactions.
The transaction list is displayed with the following details:
| Column | Description |
|---|---|
| Flow name | The name of the data flow that transferred the file. |
| File name | The name of the transferred file. |
| Transferred as | The transfer direction or file type. |
| Status | The outcome of the transfer. |
| NetSuite path | The file cabinet path in NetSuite where the file was stored or retrieved. |
| FTP path | The path on the bank's SFTP server where the file was sent or retrieved. |
| Host server | The hostname of the bank's FTP or SFTP server. |
| Error | Any error message associated with the transfer. |
Manage connections and notifications
For information on sharing and managing your FTP or NetSuite connections with team members, see Configure connections.
To receive email alerts when a flow fails or a connection goes offline, see Set up email notifications for flow errors or offline connections.
Modify field mappings
Each data flow includes pre-built field mappings. You can add, remove, or modify mappings to match your requirements. See Map source data fields to destination.