Supported ServiceNow APIs

Account

Query account by search query

X

Query account by ID

X

Agent Schedule

Log Analytics

X

Aggregate API

Retrieve statistical calculations for a table

X

Application Service

GetContent

X

Application Service Internal API

BsData - Internal API

X

CIFullData - Internal API

X

CompareBsData - Internal API

X

CompareCiFullData - Internal API

X

CompareService - Internal API

X

GetAllBSPreferences - Internal API

X

GetBSPreference - Internal API

X

GetBaselines - Internal API

X

GetServiceTimeline - Internal API

X

GetServiceTimelineCheckpoints(Int. API)

X

IsChanged - Internal API

X

Map - Internal API

X

MapNotifications - Internal API

X

Map_API - Internal API

X

RelatedItemsFullData - Internal API

X

RemoveBaseline - Internal API

X

ServiceTreeData - Internal API

X

SetBSPreference - Internal API

X

UpdateBaseline - Internal API

X

WasTableUpdatedSince - Internal API

X

Application service utils API

Get Map URL

X

Assignment Workbench

Mandatory Skill

X

Attachment API

Returns the metadata for multiple attachments.

X

Returns the metadata for the attachment file with a specific sys_ID value.

X

Deletes the attachment with a specific sys_ID value.

X

AWA Agent API

Returns the current agent presence state and channel availability.

X

Sets the state of a specified agent’s presence and, if provided, sets the agent’s channel availability for that state.

X

AWA Assignment API

Assigns an available work item to an available Advanced Work Assignment agent.

X

AWA Routing API

creates a work item and set its fields accordingly.

X

Batch API

Sends multiple REST API requests in a single call.

X

Benchmark Client API

Retrieve categories

X

Get Groups By Category

X

Retrieve Indicator Scores

X

Benchmark Indicators

X

optoutfeedback

X

CAB Workbench (Internal API)

GET Agenda Item

X

GET Meeting Agenda

X

GET Approval Info

X

User joined meeting

X

Attendee Info

X

Change Schedules Meta

X

Get Meeting Calendar

X

End Meeting

X

SET No Decision and Next Agenda Item

X

SET Next Agenda Item

X

Pause Current Agenda Item

X

Resume Current Agenda Item

X

Start Meeting

X

GET Runtime State

X

Calendar

configurations

X

events

X

User Info

X

Case API

Retrieves the activity stream for a specified Customer Service Management (CSM) case.

X

Retrieves the list of possible field values for a choice or reference field in the Case [sn_customerservice_case] table.

X

Retrieves a specified set of Customer Service Management (CSM) cases.

X

Creates a new Customer Service Management (CSM) case.

X

Updates the specified existing Customer Service Management (CSM) case with the passed-in parameters.

X

Centraldispatch

Agent Events

X

Configuration

X

Log Analytics

X

Task Events

X

Task Ordering

X

Configuration

X

Unassign Task

X

Change Request Calendar (Internal API)

Related Changes

X

Change Schedules Meta

X

GlideStack

X

CI Lifecycle Management API

Get CI Actions

X

Get Compatible Actions

X

Get Lease Expired

X

Get Not Allowed Action

X

Get Not Allowed Operational Transition

X

Get Register Operator

X

Get Validate Requestor

X

Get Operational State

X

Unregister an operator

X

CMDB Data Ingestion API

Inserts records into the Import Set table associated with the data source record identified by the passed-in sys_ID.

X

CMDB Instance API

Query records for a CMDB class

X

Query attributes and relationship information for a specific record

X

Read meta data for a CMDB class.

X

Create a record with associated relations

X

Create Relation for the CI

X

Replace CI record

X

Update CI record

X

CMDB Instance API

Delete the relation for the specified CI.

X

CMDB UI API (Internal API)

IdentificationLookUpTables

X

validate

X

Consumer

Query consumer by search query

X

Query consumer by ID

X

create consumer

X

Contact

Query contact by search query

X

Query contact by ID

X

create contact

X

Contextual Search

Contextual Search parameter

X

Continuous Integration/Continuous Delivery (CI/CD) API

Returns the results of a test suite run based on a specified results identifier.

X

Returns the current progress and status of the CI/CD function associated with a passed-in progress ID.

X

Returns the results of a batch install based on a specified result identifier.

X

Copy Assessments

copy

X

Customer Central API

Returns customer information and configuration details for a specific customer context.

X

Data Classification API

Returns a list of all data classifications available in the current domain.

X

Assigns pre-defined or user-defined data classifications to existing dictionary entries.

X

Removes all data classifications for the specified dictionary entries.

X

Retrieves all data classifications for the specified dictionary entries.

X

DevOps API

Returns the schema object for a specified code resource: commit, repository, or branch.

X

Returns the schema object for a specified orchestration resource.

X

Retrieves change request details for a specified orchestration pipeline execution.

X

Returns the current status of the specified onboarding event

X

Global Text Search API

Get an ordered list of all of the search groups available to the current user

X

Search group[s] with a keyword-based query

X

Guided Setup API

Get Content Details

X

Get Root Content Details

X

Get Children Content Details

X

Guided Tours

Autolaunch- Get tours for a page

X

All - Get tours for a page

X

Standard UI - Count of tours per page

X

Standard UI - Search for page names

X

HR Rest API

Returns employee profile information for employees based in the United States.

X

Identification and Reconciliation API

Inserts or updates configuration items

X

Import Set API

Retrieve an Import Set record

X

Create a record in an Import Set staging table

X

Interaction API

Create An Interaction

X

Close An Interaction

X

Interaction Management API

Inserts or updates a record in the interaction table.

X

Changes the state of an interaction to closed or closed complete.

X

Interactive Analysis (Internal API)

Get Saved Preference values

X

Knowledge Management REST API

Returns a list of knowledge base (KB) articles

X

Returns a knowledge article attachment as a file.

X

Returns a list of the most-viewed knowledge articles and featured knowledge articles.

X

Returns specific knowledge article content and its field values.

X

Returns a list of knowledge articles prioritized by most-viewed.

X

List Query

Context query

X

Manager Calendar

Groups

X

Team Members

X

Manual_CI

getBSDomainID

X

getCITypes

X

getCIsByType

X

Order API

Creates a new order with line items and characteristics.

X

Retrieves complete order details by specifying the sys_ID or order number.

X

Predictive Intelligence API

Predicts an output field value using a specific solution.

X

Returns predictions for multiple solutions.

X

Product Catalog Open API

Retrieves a list of all product offering catalogs.

X

Retrieves a product offering catalog.

X

Retrieves all product offerings.

X

Retrieves a product offering.

X

Retrieves all product specifications.

X

Retrieves a product specification.

X

Creates a product offering catalog.

X

Creates a product offering.

X

Creates a product specification.

X

Product Inventory Open API

Retrieves a list of all product inventories.

X

Retrieves a product inventory.

X

Creates a product inventory.

X

Reporting API

Retrieve the list of reports

X

Reporting API :: Favorites

Update a report from favorites

X

Remove a report from favorites

X

Retrieve the list of favorite reports

X

SaBusinessService

Get Number of Candidates

X

Load initial page data

X

Schedule Page API

Get Event

X

Get Custom Info

X

Get page Info

X

Scorecards API

Retrieve list of Scorecards

X

Favorites a Scorecard

X

Unfavorites a Scorecard

X

Service Catalog API

List of Catalogs

X

Specific Catalog

X

List of Categories for a Catalog

X

Retrives details of a category

X

Get list of catalog items

X

Retrieves details of a specific catalog item

X

Default Cart Contents

X

Get Shipping Address

X

Add Item To Cart

X

Add item to wishlist

X

Checkout items of an order guide

X

Buy Item

X

Update Cart Item

X

Delete Items from Cart

X

Delete Empty Cart

X

Skill Management

Log Analytics

X

SLA (Internal API)

Get SLA Definition

X

Get Task SLA Timeline

X

Special Handling Notes

Messages

X

Alertseen

X

Table API

Retrieve records from a table

X

Retrieve a record using sys_ID

X

Create

X

Update

X

Create or Update

X

Delete

X

UI GlideRecord API

Query records from a table

X

Retrieve a record using sys_ID

X

Create

X

Update

X

Create or Update

X

Delete

X

User role inheritance

Retrieve details of the User Roles inheritance

X

VCS

List Applications

X

Get Application

X

List Local Changes

X

Has Local Changes

X

List Branches

X

Has Remote Changes

X

Get History

X

Get Current Stash Preview

X

List Stashes

X

Get Stash

X

List Tags

X

Is In Repository

X

Plugin Installed

X

Get Progress

X

Table API

Retrieve records from a table

X

Retrieve a record using sys_ID

X

Create

X

Update

X

Create or Update

X

Delete

X

Email API

Get an email

X

Create a new email

X

MetricBase Time Series API

Get specified time series data from MetricBase database

X

Transforms specified data based on specified parameters

X

Create metric values at specified timestamp

X

Adds time series data to the MetricBase database

X