Many customers use JIRA and NetSuite together to serve their customers better by managing support cases using JIRA and NetSuite. In this release of the Connector we have added support for NetSuite Cases and added few more settings which provide more control on the records which are synced between the two systems. The highlights of this release are:
- NetSuite Case and JIRA Issues sync - These new data flows allow NetSuite Cases to be synced with JIRA Issues bi-directionally. Earlier a JIRA Issue could only be synced to a NetSuite Issue record, but now a JIRA Issue can also be synced to a NetSuite Case record.
- Case messages and Issue comments - Along with syncing Issues and Cases, you can also choose to sync the comments and messages associated with them between systems. This will ensure that the latest updates are always present in both the systems.
- NetSuite Customer names in JIRA - JIRA traditionally does not contain end customer information, however NetSuite Cases must be associated with a NetSuite Customer. We have introduced a new data flow which will sync Customer names from NetSuite to JIRA in a custom field in JIRA Issue form. While creating an Issue in JIRA, the Customer name from NetSuite can be selected. If this issue is synced to NetSuite as a Case, it will be created under the same NetSuite Customer.
- Filter on Issue type - We have introduced a new setting which will allow you to choose which types of JIRA Issues should be synced to NetSuite. You can also describe which Issue type should be synced as a NetSuite Issue and which type should be synced as a NetSuite Case. for e.g. JIRA Issues of type “Tasks” and “Enhancements” can be synced as NetSuite Issue and JIRA Issues of type “Defects” can be synced as NetSuite Cases.