The Credit Memo Import flow imports Credit Memos issued in Magento into NetSuite as Cash Refunds or Credit Memos, depending on whether the original transaction was a cash sale or a credit sale.
The Credit Memo Import runs at the end of the Order Import and looks for credit memos created in Magento since it was last run. The Connector only imports credit memos if they are associated with NetSuite-linked Magento orders. If a sales order in Magento is not linked to NetSuite by the Order Import/Export flows, the related Magento credit memo is not imported. For each credit memo included in the import, the connector:
- Searches for cash sales associated with the order in NetSuite, and if found, generates a cash refund against the most recent cash sale.
- Searches for invoices associated with the order in NetSuite, and generates a corresponding credit memo against the most recent invoice.
Flow Schedule and Monitoring
The Credit Memo Import flow follows the same schedule as the Order Import flow. The flow can be monitored from the Integration Dashboard.