Note: We’ve renamed our SmartConnectors to Integration Apps.
Scenario: Trying to set up a Free Shipping promo code to sync from Magento to NetSuite. What we think is happening is that the promo code triggers a new shipping method that charges $0 for shipping. This method doesn't see to be in Netsuite. We have tried to add it, but it does not seem to work.
The following error is received:Error (Order# 100015961) : errorcode="VALUE_LOOKUP_FAILED" errormsg="Failed to sync sales order with Magento Order Id: 100015961. A mapping error occurred. Could not find "freeshipping_freeshipping" in the "Magento Ship Method" field of the record type "customrecord_celigo_mg_ship_meth_map"."
Solution: The free shipping promo code is not an active shipping item in NetSuite. It was set to inactive to prevent any new orders from being entered with this code during the testing period. The free shipping promo code item must be set to active in order to create an order in NetSuite with this option from an order in Magento.