Sync matrix items from NetSuite to Shopify



  • Mike Meyer

    Is there a way to force the NetSuite matrix item to Shopify product (add or update) flow to work off of the last change on a matrix child item?

    We frequently make in-line edits to matrix children (for instance, changing ETA's on OOS products, or pricing imports that usually do not include a parent item). I have had to remind our staff to go update the parent item – even if there is no change, just hit edit/save – just to get the child items' changes picked up by my scheduled flow.

  • Dipali Mose

    i am getting below error

    Unable to export the matrix item #18065because the linked matrix children items might not have one of the following required criteria details: - Variation Theme and Variation Options - eTail Channel, Shopify Store - eTail Shopify Item ID map For more information

    however all settings for parent and child items are correct

  • Courtney Jordan Experience Strategy & Design Director Community moderator
    Celigo University Level 4: Legendary
    Awesome Follow-up
    Top Contributor

    Hi Hosea Chang

    Just wanted to let you know that we're looking into this and will let you know as soon as possible if there's a workaround for this. Thanks!

  • Hosea Chang

    Question on that last part there in sorting an item matrix. NS will alphabetize size, but as you can imagine, typically size is S, M, L, and XL. Because NS alphabetizes, when it gets imported into Shopify, I end up with L, M, S and XL. Is there a way for NS to not do that? I get that I could follow the instructions laid out above for sorting, but that seems like an awful lot of work for which a simpler solution exists. Moreover, fixing it through the UI could be done but would be inefficient. Thanks.

  • Tavano Team

    same here!

  • Nilesh Kumar Senior Product Manager
    Celigo University Level 4: Legendary

    Hi Dipali / Tavano,

    Thanks for reaching out.

    The issue is mostly related to missing fields in items or incorrectly set Items. As the reason can vary on a case to case basis we request you to raise a support ticket with enough information so that our team can assist you to resolve the issue. To learn more about how to raise a support ticket, see here.  Thanks!


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