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Install the Zendesk Support - NetSuite integration app

Rameez Zari
Updated

Installing the Zendesk Support - NetSuite integration app connects your NetSuite and Zendesk Support accounts through integrator.io so the integration app's flows can sync records between them. You install two Celigo bundles in NetSuite, install the integration app from Marketplace, configure its NetSuite and Zendesk Support connections, and install the NetSuite Connector app in Zendesk.

Prerequisites: Complete the steps in Prepare your NetSuite account for the integrator.io bundle.

Install the Celigo bundles in NetSuite

The integration app needs two Celigo bundles in your NetSuite account: integrator.io (bundle ID 20038) and Celigo Zendesk Connector (bundle ID 80381).

  1. In NetSuite, go to Setup > Company > Enable Features > CRM, and turn on Customer Support and Service. The Zendesk Connector bundle requires this feature.
  2. Go to Customization > SuiteBundler > Search & Install Bundles.
  3. Search for Celigo integrator.io, and install bundle ID 20038.
  4. Search for Celigo Zendesk Connector, and install bundle ID 80381.

Install the integration app

  1. In integrator.io, go to Marketplace marketplace-icon.png.

  2. Select Zendesk Support, and then select Install on the Zendesk Support - NetSuite integration app.

    If you see Contact Sales instead of Install, contact your Celigo account executive to check your integration app license.

  3. On the Zendesk Support - NetSuite tile, select Setup.

The setup page lists five steps. Complete them in the order shown in the following sections.

Configure the NetSuite connection

  1. For NetSuite Connection, select Click to Configure.
  2. For Authentication Type, select Token.
  3. Enter the access token details for your NetSuite account. To create them, see Set up a manual token-based auth connection to NetSuite.
  4. Select Save.

Configure the Zendesk Support connection

The Zendesk Support connection uses OAuth 2.0. Basic authentication is no longer available, and Zendesk doesn't support legacy authentication methods after April 30, 2026.

  1. For Zendesk Support Connection, select Click to Configure.
  2. For Auth type, select OAuth 2.0.
  3. Select Save & authorize, and then sign in to Zendesk and allow access when prompted.

If your Zendesk connection still uses Basic, Token-based, or Custom authentication, switch it to OAuth 2.0. For steps, see Zendesk authentication error.

Verify the NetSuite bundles

  1. For Integrator Bundle, confirm that the status shows Installed. If you see Click to Install, select it, sign in to NetSuite, and then select Verify Now.
  2. For Zendesk Support Bundle, select Verify Now. If you see Click to Install, select it, sign in to NetSuite, and then select Verify Now.

Install the NetSuite Connector app in Zendesk

  1. In Zendesk Support, go to Admin > Apps > Marketplace.
  2. Search for NetSuite Connector, and then select Install.
  3. Select your Zendesk account, enter the required details, and then select Install.

After installation, the app appears under Admin > Apps > Manage. In integrator.io, return to the setup page and complete the Zendesk Support App step.