Note: We’ve renamed our SmartConnectors to Integration Apps.
Celigo is happy to announce the next major update to its Zendesk integration app for NetSuite. This update brings some exciting and much requested new features:
- Sales Order and RMA information in Zendesk: Your Agents can now quickly see information from NetSuite on recent Sales Orders and Return Authorization associated with a Customer right in Zendesk. While talking to a customer or replying to a ticket, they can easily see the most relevant information regarding a Sales Order or a Return Order in the sidebar on Ticket's view without having to log in to NetSuite or requesting someone else with access to NetSuite for this information. If they want to dive deeper or take some action on an Order, they can go into NetSuite using a handy hyperlink to that Order or RMA.
- Syncing of NetSuite Case Messages to Zendesk Tickets: We have introduced support for syncing Messages on NetSuite Support Case as Comments on Zendesk Ticket. This option can be enabled or disabled as needed. Previously the integration app only supported syncing Zendesk Ticket comments to NetSuite Case Messages.
- More control on syncing Zendesk Ticket Comments: You can now choose whether you want to sync only Public replies or Internal Notes or both from Zendesk Ticket as NetSuite Case Messages.