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Error: [INVALID_KEY_OR_REF] [Invalid Salesrep Reference Key XXX.]

Diana Badgett
  • Updated

Error Message

[INVALID_KEY_OR_REF] 
[Invalid salesrep reference key Employee_Internal_Id.]

Definition

The above error occurs if the employee that is being set as the sales rep is not a valid option in NetSuite.  In the above error message, Employee_Internal_Id will be the internal id of the employee record in NetSuite that is being set into the sales rep field.

Steps To Resolve Error

  1. Go to the employee record in NetSuite with the internal id Employee_Internal_Id.
  2. Make sure the employee record is active (the 'Inactive' field is not checked).
  3. On the Human Resources tab, make sure the 'Sales Rep' field is checked.
  4. Verify that you can select the employee in the 'Sales Rep' field on a Quote or Sales Order in NetSuite.
  5. If you have multiple subsidiaries enabled, make sure the integration user's role (Setup -> Manage Roles) has access to the subsidiary that the employee belongs to.

By default, Celigo integrations use the Celigo Integration Admin role.

 

 

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Comments

2 comments

Date Votes
  • T.J. Bronley

    Please help with this error message, I need to get this order processed.

     

    Thanks,

     

    Ramzi

    0
  • Courtney Jordan Experience Strategy & Design Director Community moderator
    Celigo University Level 4: Legendary
    Awesome Follow-up
    Top Contributor

    Hi T.J. Bronley - you'll need to enter a support ticket on this if you're having issues so that they can help you diagnose the issue. Thanks!

    0

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