Error: Please Enter a Value for Account

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Error Message

Please enter a value for Account. 

Definition

When creating a sales order for an opportunity in Salesforce, an error appears on the NetSuite Sync field that says 'Please enter a value for Account'.  It means that the Account in Salesforce that has previously synced in NetSuite is missing, or could now be 'Inactive'.

Steps To Resolve Error

1. Go to the Customer record in NetSuite.
2. Go to the System Information tab.
3. Uncheck the 'Inactive' checkbox.
4. Save.
5. Go to the Opportunity in Salesforce. Edit the Opportunity.
6. Remove the error on the NetSuite Sync field. Save.
7. Click on the 'Sales Order' button.