Note: The name “SmartConnector” will be changing to the “Integration App” to more clearly establish that our pre-built Integration Apps are built on our flagship Integration Platform as a Service, integrator.io. Find out more about integrator.io.
If you use price books in Salesforce, you will need to manually include (or exclude) the description and subtotal products. To do this, open the product in Salesforce and at the bottom of the page, there should be an option to include or exclude a product from each of your price books.
This manual step is required because NetSuite does not store pricing info for these item types, and there is no way for the connector to know which price books should be included and which should not.