Orders cancelled in NetSuite are also cancelled in Magento 1. The connector automatically transfers the cancelled info from NetSuite to Magento 1 through a real time data flow.
Order cancellation data flow is impacted based on the order status in both systems (Magento and NetSuite). For order cancellation to be successful, related records must be in sync in both systems. In case of errors, check NetSuite Order InternalId# and re-export unexported fulfillments/Invoices.
The following example depicts the flow screens from NetSuite to Magento 1.
In the following example, the NetSuite order is closed.
The payment status in Magento shows as ‘Pending Payment’.
In the Celigo Integrator, run the Order Cancellation flow (right click to view Run option).
The dashboard shows the flow is in progress. The flow is successfully completed.
The order is successfully cancelled in Magento in real time as shown in the image.