When a Jet order is refunded in NetSuite by creating a credit memo transaction from RMAs generated through Returns Import flow, the connector exports this data and creates a corresponding refund record in Jet. You should populate NetSuite custom fields such as ‘Reason for Refund’ and ‘Seller Agree for Return Charge’ while creating the credit memo.
Note: Shipping and taxes are not refunded for now. Support for this will be added in the upcoming releases.
- Connector does not export seller initiated refunds.
- Cash Refunds are not supported, i.e refunds on Cash Sales are not supported.
Sample screens depicting the 'Refund' data flow.
Refund the order in NetSuite.
Run the 'Refund' data flow from the settings dashboard. Click 'play' button.
The status is visible in the dashboard.
The record is instantly exported to Jet.
Refresh (click curled arrows) to fetch the latest values in the saved search. Select and save the appropriate saved search.