The JIRA - NetSuite Connector supports JIRA Service Desk and provides setting options to give you better control on the integration. JIRA Service Desk is customized to support the needs of customer service teams. It provides record types such as JIRA Customer and new Issue types.
With JIRA Service Desk, users can maintain details of their customers in JIRA and create support tickets for them. 'JIRA Customer to NetSuite Customer' data flow syncs these JIRA Customers as Customers in NetSuite ensuring that the customer information is always updated in NetSuite. Also when support tickets from JIRA are synced to NetSuite as Support Cases, they are associated with the appropriate customer. This flow is bidirectional. NetSuite Customers can also be created and updated as JIRA Customers.
Create or update a customer record in JIRA and the data is instantly exported to NetSuite. The data flow is real time.
The following screens depict the data flow JIRA Customer to NetSuite Customer:
Continuing from the example in the previous flow (NetSuite Customer to JIRA Customer), update any JIRA record (in this example, email ID field, 'Edit User' record) as shown in the image.
The real time data flow settings are visible in the Integrator.io settings.
The status of the data flow is visible in the integrator dashboard.
Validate that the NetSuite record is updated.