The JIRA - NetSuite Connector supports JIRA Service Desk and provides setting options to give you better control on the integration. JIRA Service Desk is customized to support the needs of customer service teams. It provides record types such as JIRA Customer and new Issue types.
With JIRA Service Desk, users can maintain details of their customers in JIRA and create support tickets for them. 'JIRA Customer to NetSuite Customer' data flow syncs these JIRA Customers as Customers in NetSuite ensuring that the customer information is always updated in NetSuite. Also when support tickets from JIRA are synced to NetSuite as Support Cases, they are associated with the appropriate customer. This flow is bidirectional. NetSuite Customers can also be created and updated as JIRA Customers.
The following screens depict the data flow for: NetSuite Customer to JIRA Customer
Create a customer in NetSuite.
The Integrator data flow settings section has the options to view or modify the real time data flow. As soon as the record is saved in NetSuite, the record is exported to JIRA as a customer.
The status of the data flow is visible in the integrator dashboard.
Validate that the record is updated in JIRA.