With the upcoming January release, Celigo plans to migrate the Zendesk Support connector to a new framework to make it more user-friendly. Hence, it is required that all the Zendesk administrators migrate all your connections that were built on token-based authentication to basic authentication by January 23, 2025, to avoid any service interruptions.
This article explains how to migrate your Zendesk Support connection authentication type from Token to Basic in Celigo integrator.io.
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Sign in to your integrator.io account.
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Navigate to Resources > Connections.
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Search for your existing Zendesk Support connection.
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For each connection found, modify it by selecting Edit connection from its Actions overflow ... menu.
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In the Application details, select Basic from the Authentication type list.
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In the Password setting, enter your Zendesk Support account password.
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Click Save and close.