NetSuite Cancellation to Shopify Refund Issue



  • Sue Genao

    I currently have this setting in place and when I do a full refund to the customer from a Sales Order, I receive the following error: 

    Unable to export refund order id# 28204640 due to the invalid item selection. Choose a valid item from the NetSuite item to track custom refund adjustments setting, to refund any extra adjustments.

    I got on a call with 2 Celigo Reps, and they advised me that it is not possible to give a customer a refund from the sales order that has not been billed. However, I took a snippet of an article, and it says that I can. in addition, in the past I have done this. Please see attached.

  • Saikumar Rachamalla Docs Team Lead Principal Technical Writer

    Sue Genoa If you are using the “NetSuite item to track custom refund adjustments” setting then customer refunds created against the open customer deposit don’t get synced to Shopify (while trying to do a customer refund i.e. without any credit memo or cash refund).To process the refund, you can remove the setting, save, and re-run the flow.

    We are in the process of updating the doc. Let us know if you need any further assistance.



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