Support for importing pending orders
The Add pending payment orders into NetSuite advanced setting located under the Order section > Advanced Settings > Orders tab allows you to control the support for importing pending orders. When you enable this field, the connector will pull orders in the “Pending” state from Shopify in your NetSuite account that have not already been retrieved and synced previously. In general, this includes orders where the payment is typically received outside of Shopify, such as B2B orders or payment methods like COD.
For more information, see Import orders in “Pending” payment status from Shopify into NetSuite.
Support for importing Cash on delivery (COD) orders
At present, COD orders are added in Shopify with the Pending status. When you have setting enabled to capture payments once the order is captured in Shopify such orders never get imported into NetSuite unless they are marked as "Paid" manually in Shopify.
With this enhancement, you can enable the Add pending payment orders into NetSuite field in the Order section > Advanced Settings > Orders tab to import COD orders in NetSuite. Enabling this field also displays additional field, Shopify Payment Gateway Ids, in the connector. This field is used to specify the payment gateway name for which you want to import pending order.
- Note: COD is specified by default in the Shopify Payment Gateway Ids field.