Note: The name “SmartConnector” has changed to the “Integration App” as they are built on our Integration Platform as a Service (iPaaS), integrator.io.
Support for tracking tax only refunds
Amazon settlement report contains a refund for the tax amount with no principal amount details associated with it. In this case, when the Integration App tries to create a refund in NetSuite, an error is generated as NetSuite always requires a line item against an order for which refund is being created.
To workaround this use case within NetSuite, the Advanced Settings > NetSuite item to track tax only refunds from Amazon field in the Settlement section allows you to import tax only refunds from Amazon into NetSuite. Once you select a default item of your choice in this field, the Integration App identifies the item within NetSuite and creates a credit memo against this item as a line item.
For more information see, How to track tax only refunds from Amazon?