Source: Shopify
Error message | Resolution |
In NetSuite, you are trying to refund more than the Shopify expected amount for the order ####. NetSuite refund amount #### and Shopify expected amount - ###. | |
The "Product title" field is a mandatory field in Shopify and the value is empty. | Enter a value in the field and retry to sync your products. |
Map at least one location in the "Map NetSuite locations with Shopify locations" setting or select a default Shopify location from the "Use Custom Default Value" drop-down list. | See Support for Shopify multi-inventory. |
Unable to find the corresponding payout custom record in NetSuite for the Shopify payout ###. |
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Source: NetSuite
Flow impacted | Error code/ Message |
Likely cause | Resolution |
Shopify order to NetSuite order (cash sale or sales order) | missing_static_lookup Failed to add Shopify Order#1234. Could not find the mapping in static lookup. { Source: shipmethodLookup} { Key: Free Shipping} |
Shopify ship Method "Free Shipping" is not yet mapped to the corresponding ship method in NetSuite. |
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Shopify order to NetSuite order (cash sale or sales order) | missing_static_lookup Failed to add Shopify Order#1234. Could not find the mapping in static lookup. { Source: paymentmethodLookup} { Key: direct} |
Shopify Payment Method "direct" is not yet mapped to the corresponding payment method in NetSuite. |
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Shopify order to NetSuite order (cash sale or sales order) | value_lookup_failed Failed to add Shopify Order#1234. A mapping error occurred. Could not find "White Tee" in the "Name" field of the record type "item". |
An item with the following SKU "White Tee" not found in NetSuite. |
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Shopify order to NetSuite order (cash sale or sales order) | unique_cust_id_reqd Failed to add Shopify Order#1234. Failed while creating customer, message: A customer record with this ID already exists. You must enter a unique customer ID for each record you create. To correct this record, click back and enter a new customer ID in the Customer field. Then, click Submit. |
A Customer record with the same First and Last Name already exists in NetSuite. | There are multiple ways to resolve this error: One way is to enable NetSuite 'Auto Generate Numbers' feature for Type Customer.
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Shopify order to NetSuite order (cash sale or sales order) | user_error Failed to add Shopify Order #1234. Failed while creating customer, message: Please enter a value(s) for: Subsidiary. |
No mappings were found for Subsidiary under Customer Mappings section |
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Shopify order to NetSuite order (cash sale or sales order) | user_error Failed to add Shopify Order#1234. Please choose an item to add |
SKU field on one of the items on the order in Shopify was empty at the time order was placed. |
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Shopify product ID to NetSuite item (mass update) | value_lookup_failed A mapping error occurred. Could not find a match for "["itemid","isempty"]" for the record type "item". |
SKU field on the corresponding item in Shopify is empty. |
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NetSuite fulfillment to Shopify fulfillment (add) | 422 {"errors":{"base":["Line item \'ABC\' is already fulfilled"]}} |
Line Item cannot be fulfilled in Shopify. It has either been already fulfilled or refunded in Shopify. |
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NetSuite inventory to Shopify inventory | 404 {"errors":"Not Found"} |
Variant Id on the NetSuite Item is incorrect/nonexistent in Shopify. |
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Error code: "invalid_key_or_ref"
Flow impacted |
Error code/
Message |
Likely cause |
Resolution |
Shopify order to NetSuite order (cash sale or sales order) | invalid_key_or_ref Failed to add Shopify Order #1011. Invalid entity reference key 35007 |
This error indicates that the particular customer that is referencing, reference key 35007, is no longer an Active Customer. |
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Shopify order to NetSuite order (cash sale or sales order) | invalid_key_or_ref Failed to add Shopify Order #1234. Invalid item reference key 1009 for subsidiary 1. |
A subsidiary of the Item record in NetSuite does not match with the Subsidiary on the Customer record. |
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Shopify order to NetSuite order (cash sale or sales order) | invalid_key_or_ref Failed to add Shopify Order #1234. Invalid shipmethod reference key 4115 for entity 33676. |
A subsidiary of the shipping method does not match with the Subsidiary of the Customer. |
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Shopify transaction to NetSuite customer deposit (add) |
invalid_key_or_ref Failed to create Customer Deposit for Shopify Order XXXXXX due to Invalid reference key of Order XXXXXX for Customer XXXXXX. |
If you map the payment method on the sales order, NetSuite restricts to a create customer deposit. |
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Shopify order fulfillment errors
Flow impacted | Error code/ Message |
Likely cause | Resolution | ||||
Shopify fulfillment to NetSuite fulfillment (add) |
Failed to save the fulfillment record for the order #2966243868805 as Failed to create, update/transform record because You have entered an Invalid Field Value NaN/NaN/ NaN for the following field: trandate. For more information to resolve this error, refer to Troubleshoot Shopify - NetSuite errors" |
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Shopify fulfillment to NetSuite fulfillment (add) |
Error code: item_not_found Error message: Failed to save the fulfillment record for the order #2966243868805 as The item with ETAIL ORDER LINE ID 642362317222911 is not available on the NetSuite sales order 2966243868805. For more information to resolve this error, refer to Troubleshoot Shopify - NetSuite errors" |
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Shopify fulfillment to NetSuite fulfillment (add) | Failed to save the fulfillment record for the order #3650601517189 as Failed to save record because Please configure the inventory detail in line 4 of the item list.. For more information to resolve this error, refer to Troubleshoot Shopify - NetSuite errors" |
As per the message mentioned in the "Error message" column, requires to configure the inventory detail for line 4. Perform the following steps:
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Shopify fulfillment to NetSuite fulfillment (add) |
Error code: item_already_fulfilled Error message: The requested fulfillment quantity for the order line item #### (order ####) is either more than the available quantity or already fulfilled. Available quantity in NetSuite: ## Order item quantity: ## |
Quantity mismatch |
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Shopify fulfillment to NetSuite fulfillment (add) |
Error code: invalid_key_or_ref Error message: Failed to save the fulfillment record for the order #3660927926405 as Failed to save record because Invalid location reference key 700 for subsidiary 3.. For more information to resolve this error, refer to Troubleshoot Shopify - NetSuite errors |
Location not found OR subsidiary mismatch on item and location in NetSuite. |
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