Note: The name “SmartConnector” has changed to the “Integration App” as they are built on our Integration Platform as a Service (iPaaS), integrator.io.
Problem: The refund should include shipping and the tax on shipping. The credit memo is being created without the shipping being refunded.
Solution: Enable Shipping Cost and Shipping Method fields on the Refund record. By exposing the Shipping Cost and Shipping Method, these amounts will get mapped and be adjusted, and the variance will not occur.