Celigo is sunsetting the Magento 1 - NetSuite SmartConnector SuiteScript version (“Legacy version”) with product support to end on March 31st, 2020 (“End of Support Date”).
Product Sunset Announcement
Celigo is committed to providing the best integration products to our customers and at times, we must build a new version of a product to optimize the use of new technologies. Once we have multiple versions of a product, we will continue to support both the new and the old versions of the product for some time before announcing product sunset plans.
Celigo built the Magento 1-NetSuite SmartConnector SuiteScript version (“Legacy version”) on NetSuite’s SuiteScript technology stack with no middleware platform between Magento 1 and NetSuite. SmartConnector products are now built on Celigo’s middleware iPaaS platform, integrator.io (“integrator.io version”), including SmartConnectors for Magento 2, Shopify, and other e-commerce platforms. These integrator.io SmartConnectors provide significant enhancements from the Legacy version, such as self-service capabilities to update settings and mappings without filing a support ticket, more out-of-the-box capabilities, a dashboard for visibility into integrations, and more.
Legacy vs integrator.io Comparison
The following migration options are available to customers using the Magento 1 Legacy version connector:
- Migrate to Magento 2 and use Celigo’s Magento 2 integrator.io version of the SmartConnector. View comparison chart of the connectors.
- Migrate to Shopify, BigCommerce or WooCommerce and use Celigo’s integrator.io version of the corresponding SmartConnector. View capabilities overview of these SmartConnectors.
Customers that wish to remain on Magento 1 in spite of Magento’s announcement of the product sunset on June 2020 (see here) can migrate to a Magento 1 SmartConnector on the integrator.io platform that is built by our partner, Nova Module. View comparison chart of the Legacy and integrator.io versions.
Product support of the Magento 1 -NetSuite SmartConnector Legacy version will end on March 31st, 2020.
Sep 17th, 2018
|Product Sunset Announced|
|March 31st, 2020||End of Support Concludes|
Insights from companies that have switched from the Legacy Magento Connector to the integrator.io connectors:
“Really impressed with the Shopify/NetSuite Connector product itself. We had a great experience start to finish and are excited to continue working with Celigo.”
As a customer using the Magento 1 - NetSuite SmartConnector Legacy version, please contact your Celigo Customer Success Manager (CSM) to plan your migration to one of the new integrator.io SmartConnector as previously described.
FAQ: Frequently Asked Questions
Q: How do I know if the Magento 1-NetSuite SmartConnector that I’m using is the Legacy SuiteScript or the integrator.io version?
A: If you are not already sure, please see the article here.
Q: What are the differences between the Legacy and integrator.io versions?
A: Select relevant comparison chart based on your migration plans:
- If you are migrating to Magento 2, view this comparison chart.
- If you are migrating to Shopify, BigCommerce or WooCommerce, view this integration capabilities overview.
If you will remain on Magento 1, then view this comparison chart comparing Magento 1 Legacy version versus integrator.io version.
Q: Which e-commerce platform do you recommend for migration?
A: Celigo does not offer recommendations for specific storefronts. However, we have partners who can provide these types of recommendations. Please contact your CSM for recommended partners.
Q: What happens when support ends on Mar 31, 2020?
A: After March 31, 2020, Celigo will no longer address questions, issues, or requests for the Legacy version. Support inquiries will be declined and product issues will not be reviewed or resolved. We highly recommend every customer switch to the integrator.io version as soon as they can to start leveraging the enhancements on integrator.io.
Q: What happens with customizations that were made to my Legacy version?
A: Many customized features in the Legacy version are now available out-of-the-box in the integrator.io version. Our implementation team will work with you to identify any current customizations (if any) that are not available as standard features in the integrator.io version and scope them out.
Q: Do I need to wait until my current subscription for the Legacy version expires before switching to the new integrator.io version?
A: No. In fact, we strongly recommend that you upgrade to the integrator.io version as soon as possible due to the benefits you will realize and the increased ease of use and maintenance and your remaining subscription on the legacy version will be adjusted against the integrator.io version.
Q: What happens to my current Magento 1-NetSuite Legacy integration when I switch to the new integrator.io version?
A: Once you are live on the integrator.io version, your Legacy version integration will be deactivated.
Q: Am I required to uninstall my current Magento 1 Connector SuiteBundle in NetSuite?
A: No. The new integrator.io version of the connector does not require uninstallation of your current bundle.
Q: Will custom fields in NetSuite that are used in my current legacy connector be impacted when I switch to the new integrator.io version?
A: No. You can choose to reuse your existing custom fields with the new version.