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VAT support for the Shopify EU marketplace




  • Gabriel Burgener

    This configuration doesn't suffice in the EU setup in case of different tax schedules or cross-border delivery.

    How about an alternative approach wherein the Shopify gross amounts are mapped to NetSuite gross amount fields, NetSuite subsequently calculating VAT on its own, and the variance getting posted in the eTail field? (Shopify struggles handling more complex EU tax setups anyway.)

    We are currently trying this approach, but encounter the following issue:

    When mapping both {rate} as well as {grossamt}, Celigo seems to give {rate} precedence over {grossamt}. The expected outcome is that the system first sets the {rate} (in case of line discounts resulting in wrong amounts) and subsequently the {grossamt}, which then calculates the correct {amount} on line level. In case of discounts, there will be a delta between {rate} and {amount}.

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  • Courtney Jordan

    Hi Gabriel Burgener,

    Thank you for letting us know - we will get this article updated asap. In the meantime, please refer to these release notes which detail the changes to the GST/VAT settings. 


    1. Earlier we used to have a GST/VAT text box that was used to specify a fixed tax rate for syncing orders and refunds. Now we calculate the GST/VAT amount from the Shopify order. 

    Therefore, the GST/VAT text box is now removed from Settings > Integration Flows > Order > Advanced Settings > Tax and  Settings > Integration Flows > Refund > Advanced Settings

    However, this setting is still available for the Products section. If you want Celigo to add GST/VAT amount to the Item price, please use this setting to input the tax percentage.

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