Sync NetSuite Item Fulfillment to Salesforce Item Fulfillment

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7 comments

  • Megan Callaghan
    Engaged
    Awesome Follow-up

    Hi! We are having tremendous issues with our Asset mapping and the Products coming over incorrectly on the Assets. They are correct on the IF! 

    In your screen shot with the mapping of Item to Product ID, can you share what the lookup looks like? 

    Under this:

    "You need to add the below field mapping in Post Assets to Salesforce mapping in order to see the Opportunity link with the asset. Dynamic lookup is not necessary in this case as you are directly sending the ID."

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  • Saikumar Rachamalla Docs Team Lead Principal Technical Writer

    Hi, Megan Callaghan please see the lookup screenshots!  

    Let us know if you need any further help! Thanks!

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  • Megan Callaghan
    Engaged
    Awesome Follow-up

    Unfortunately, the values of "Item" and "Item ID" are not in the drop down on my flow - just things prefixed with "parent." Did you manually add the item values? thank you.

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  • Megan Callaghan
    Engaged
    Awesome Follow-up

    Saikumar Rachamalla and Saumya Sunder Hi! I'm still having this issue (216431) about the names - another question about the Asset creation. While the Item Fulfillment supports the NetSuite Item Types are

    • Inventory (Serialized and Lot)
    • Item Group
    • Assembly (Serialized and Lot)
    • Kit 
    • Service Items
    • Non-Inventory

    Are these ALL available for the Asset creation as well? 

    I noticed that my non-inventory items do not create Assets - can you please update this document to specify which Item Types are created in the Asset workflow?

    thanks!

    Megan

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  • Saikumar Rachamalla Docs Team Lead Principal Technical Writer

    Megan Callaghan Our product team is looking into this, and we will get back to you soon. Thank you!

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  • Saikumar Rachamalla Docs Team Lead Principal Technical Writer

    Megan Callaghan We see that you have already raised a support ticket, and our representative will assist you with the solution. Let us know if you have any further questions or concerns. Thank you!

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  • Megan Callaghan
    Engaged
    Awesome Follow-up

    Thanks Saikumar Rachamalla I've been working unsuccessfully for a while with support so I was hoping that someone here might be able to answer. Perhaps once we resolved, we can get this article updated? :)

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