Amazon has introduced a new policy of not sharing the FBA PII information effective from October 24th, 2019. With this policy in effect, Amazon will not share the Buyer's name, Addressee name, Address line 1, Address line 2, and Phone number for FBA orders with any API. This information will also not be available in the Amazon Seller Central account.
If you want to import the customer information to NetSuite, provide the “firstname” and “lastname” in the advanced settings. As Amazon sends unique email, city, and state value, you can track this information with this approach.
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From the Amazon - NetSuite (IO) Integration App, go to Order (FBA) > Advanced Settings > Customers.
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Enter the first name in the “Default first name if missing on Amazon order” setting and last name in the “Default last name if missing on Amazon order” setting.
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Click Save.
Note
With the default customer option, all the FBA orders are imported to NetSuite against a single customer (internal id) specified in the “Default NetSuite customers for all Amazon orders” setting. If you are using the settlement flows, the consequence of using the default customer option is, it takes more time to load the payment records as all the invoice records are fetched that are assigned to the default customer.