eBay - NetSuite Integration App release notes (2017-2021)

If a multi-currency setup (different marketplace domains and different currencies) is enabled in NetSuite, the eBay order to NetSuite order flow syncs the orders correctly with correct variances (if any).

If an order has cart-level taxes applicable and a non-taxable shipping line item, in this scenario, the eBay order to NetSuite order flow now syncs the orders correctly without creating any variance in NetSuite. The flow does not consider the cart-level tax for the non-taxable shipping line item.

The Integration App uninstaller is now improved to manage all the scenarios related to uninstallation without any Integration App corruption or errors.

When eBay remits taxes, the eBay Order to NetSuite Order Add flow allows you to map the values related to the eBayCollectAndRemitTaxes node without any errors.

The Integration App is now available in the EU ( eu.integrator.io ) marketplace to provide infrastructure and compliance support for our European Union customers and partners. This expansion is particularly useful for organizations where data residency considerations previously made it difficult to use the Integration App.

You can now find the dependent flows on the Integration App user interface that was previously available only in the backend code. These flows are either auto-triggered or run in sequence by one of the existing integration flows. You can’t schedule, enable, or run the dependent flows. For more information, refer to Intro to Error Management . Following are the dependent flows:

For more information, refer to Understand the eBay - NetSuite Integration App dependent flows .

The integration app is enhanced to update inventory, kit inventory, and item price for multiple eBay listings linked to a single NetSuite item:

If the item in a GST/VAT order is taxable, order shipping is non-taxable, in the integration app if the Deduct GST/VAT from order total checkbox is checked in the Settings > Order > Tax tab, the tax should not be deducted from the shipping amount and the sales order should not report any shipping total variance.

The “NetSuite Item to eBay Item Add/Update” flow now allows you to automatically delist an item from NetSuite. You might delist an item if it sold out in another sales channel or if you manually want to delist the item from NetSuite.

For more information, refer here .

A new setting Exclude tax if Marketplace Tax Collection applies is introduced in the General > Tax tab. Select this setting if you do not want to bring the tax details into the NetSuite sales order for the states where eBay collects and remits taxes on your behalf. When you select the check box, the integration app does not calculate taxes for the orders.

In the “eBay Order to NetSuite Order Add” flow, add the below mapping to sync the order related transaction IDs to NetSuite. The transaction IDs are populated in the eTail Transaction IDs ( Sales order > eTail tab) field. The transaction ID is also useful to search the cash sale record in NetSuite using the global search option.

You can now sync the quantity from Netsuite to eBay at the variant level. To display a specific quantity for each variant item, add a new column in the “Celigo eBay Item Export” saved search ( Celigo eBay Item Export Search > Results tab > Columns ) as below:

The batch size is updated for the following flows from 20 to 1000 to improve the flow run-time performance:

If you define the same value in the column’s custom label of the “Celigo eBay Item Export” saved search and in the “Map Item Specifics” or “Map Variation Specifics” advanced setting. In this scenario, the “NetSuite Item to eBay Item Add/Update” flow differentiates and syncs the value of the NetSuite custom field specified in the advanced setting. While processing the item and variation specifics, the flow does not consider the value of the saved search column labels.

To support this feature, the NetSuite Item to eBay Item Add/Update flow has been enhanced to accommodate creating virtual variation items. This feature allows you to leverage the virtual variation functionality by Celigo to set up a parent-child relationship between the Inventory (Matrix & Non-Matrix), Assembly (Matrix & Non-Matrix), and Kit Items without using the matrix item feature in NetSuite.

As part of this enhancement, you are no longer required to use NetSuite's native Matrix Item functionality to set up a parent-child relationship instead you can use simple items and a custom field to create a virtual parent-child relationship between their SKUs.

For more information see, Set up a parent-child relationship without NetSuite's Matrix Item functionality.

Prior to this release, a matrix item always displayed images associated with the Parent SKU on eBay. This was the case even when a child SKU having its own image was selected on eBay. For example, consider a shirt has been listed on eBay with variation type:

In this case, eBay was displaying only Red color shirt for the item regardless of selecting different colors in the various choices. By making a few simple changes in the Celigo eBay Item Export Search saved search, you can now display the images associated with the child items on eBay.

To enable this feature, look for Celigo eBay Item Export Search saved search in NetSuite. Open the saved search in the Edit mode and go to the Results tab and do one of the following:

After making one of these changes in the saved search, when the buyer selects a blue shirt from the drop-down, the image will be updated to the blue one, similarly, when a white shirt is selected, eBay will show the white shirt image.

Item Specifics let you provide details about the item you're selling, such as brand, size type, size, color, and style. These details appear at the top of your listing description, in a consistent format, making it easy for buyers to get the facts about your item.

Via connector, you can add multiple item specifics details for an item on eBay by using a custom field in the item record of type “Multiple Select”. Once you add such a field in the NetSuite item record, all you need to do next is to add the internal id of the same field in Product > Advanced Settings > General >Map Item Specifics > NetSuite Field Id > add the internal id of the custom field > Save.

Prior to this enhancement, an error was generated in the Dashboard page of the connector, while trying to update information or price for an item that has been deactivated by you or eBay (typically eBay ends listing for the out-of-stock listing after 90 days).

With this enhancement a new, eBay Ended Listings to NetSuite Update, integration flow has been added in the connector to bring ended listings information from eBay to NetSuite, so that the deactivated item record is not selected by the saved searches associated with item and pricing integration flow.

With this release, you can also use the LISTING ENDED checkbox in the Celigo eBay Item Id Account Map record to relist the item and update information. For more information, see How to activate an ended listing for an item on eBay?

For more information, see the eBay Ended Listings to NetSuite Update topic in the Inventory article.

With this enhancement, you can now use eBay Listing Id in the NetSuite’s global search to find associated Celigo eBay Item Id Account Map record > Item record in NetSuite.

The functionality of the Celigo eBay Item Id Account Map record has been enhanced to allow you to review the change history associated with this record. To review the change history from the Celigo eBay Item Id Account Map record in NetSuite, go to Notes> System Notes.

The HTML Template feature has been enhanced with this release to support multiple accounts and domains.

To enable multi-domain support for this feature, a new field, Rendered Html Template Item, has been added to the Celigo eBay HTML Template record within NetSuite. Enter the internal id of the field you wish to use for storing the rendered information in the Rendered Html Template Item field. It is required for you to define a different internal id for every template when selecting multiple domains for one item.

If you do not provide any value for the Rendered Html Template Item field, the connector will render the default item field 'eBay Rendered HTML Template' which comes from the bundle.

For more information, see Support for using HTML templates for listing items using the information in NetSuite.

The NetSuite-eBay connector has been enhanced to support processing images stored in custom records through the HTML template. To enable this functionality, you are required to edit the Celigo eBay Item Html Template Export Search saved search. In the saved search > Results tab> Field column, add NetSuite fields where you have stored images and in the CUSTOMLABEL column add the corresponding custom label you want to add in the HTML template.

CustLabel__IMAGE and __imageCustLabel are incorrect ways of defining the custom label. The correct way to define this custom label is __IMAGECustLabel.

eBay provides its sellers with an option to use HTML templates for listing items, where sellers could provide a rich HTML content template (on an item level) and fully control the appearance of the listing on the eBay front end. This feature enables you to use the same HTML template for multiple product listings, yet display information that is specific to a product in your eBay store. Celigo doesn’t provide any HTML template. This feature only allows you to leverage the HTML template feature for importing item information from NetSuite to eBay. For more information see Support for using HTML templates for listing items using the information in NetSuite.

With this release, eBay supports Token Based Authentication (TBA) which uses revocable tokens instead of username and passwords. It is a more secure way of connecting to NetSuite. Another advantage of using it is that unlike passwords that expire after an interval, the Tokens do not expire and can be revoked if required to control access by an application.

As a user, you can choose between basic and token-based authentications at any point in time and update your connection accordingly. Once you have configured your NetSuite Account Credentials using the Basic authentication type, you can go to the Connections option, locate the NetSuite Connection, and click the Edit icon. The connection page is displayed. From this page, select the Authentication type value as Token and enter the required information.For more information see, How to change NetSuite Connection from Basic to Token?

Prior to this enhancement the Motor category was not supported for importing items from NetSuite to eBay as the way item information is received from the connector for items belonging to the Motors category is different from items belonging to other categories. In order to support selling in the Motor category, the following changes have been made in NetSuite:

Added a new data flow, eBay Item ID to NetSuite Mass Update flow in the Inventory section, to mass update Listing IDs associated with SKUs from eBay into NetSuite. Flow can be scheduled or run on-demand to mass import the eBay Listing Ids in NetSuite required for keeping the Inventory levels in sync between eBay and NetSuite. For more information on this enhancement, see Inventory.

A new field, GST/VAT rate, has been added in the General Section that allows you specify the GST/VAT value to be used for deducting tax from the order during order sync and adding tax to the item price during pricing and item sync.

You can use this feature for order, product, and pricing flow as follows:

For more information on this enhancement, see Handling GST during Order Import and Pricing Export.