Error: Cannot read property “role” from undefined

This error occurs when the Integration App doesn’t recognise the previous instance of the role from the production account.

To resolve this error:

1. Edit the NetSuite connection for the Integration App at Connections tab.
2. Set the credentials to Basic authentication
3. Enter the email and password
4. Enter the Role ID (the internal ID of the role assigned to the user), then click Save

5. After the error is resolved, you’ll need to change the connection to a token-based connection to avoid 2 factor authentication issues.