Configure an additional mapping to add custom details for Shopify refunds and cancellation

For the Shopify refund and cancellation flows, the integration app manages the line-level mappings internally. If you want to add any other details such as the reason for refund or cancellation, you have to add additional mappings at the line level. 

1. Log in to your integrator.io account with the required credentials.
2. Click Shopify - NetSuite integration tile.
3. Go to Flows > Refund and Cancellation sections.
4. For the Shopify refund to NetSuite refund (add) flow:
   1. Next to this flow, click Mappings.
   2. On the Edit Mappings window, click Post order refunds (invoice or cash sale) to NetSuite.
   3. On the Mappings page, add the following mapping:
      
      

      Export field (Shopify)	Import field (NetSuite)
      refund_line_items[*].line_item_id	Items : eTail Order Line Id

   4. Click Save & close.
5. For the Shopify order cancellation to NetSuite cancellation (add) flow:
   1. Next to this flow, click Mappings.
   2. On the Mappings page, click Update order status in NetSuite.
   3. On the Mappings page, add the following mapping:
      

      Export field (Shopify)	Import field (NetSuite)
      line_items[*].id	Items : eTail Order Line Id

   4. Click Save & close.