Set up a token-based connection to PagerDuty

PagerDuty documentation: API guide, Authentication, Supported endpoints

PagerDuty is an incident management platform that provides reliable notifications, automatic escalations, on-call scheduling, and other functionality to help teams detect and fix infrastructure problems quickly.

A. Set up a PagerDuty connection

Start establishing an token-based connection to PagerDuty in either of the following ways:

• From the Resources menu, select Connections. Then, click + Create connection at the top right.
      – or –
• While working in a new or existing integration, you can add an application to a flow simply by clicking Add source or Add destination/lookup.

In the resulting Application list, select PagerDuty.

The Create connection pane opens with required and advanced settings.

B. Edit PagerDuty application details

At this point, you’re presented with a series of options for providing PagerDuty authentication.

Name (required): Provide a clear and distinguishable name. Throughout integrator.io imports and exports, you will have the option to choose this new connection, and a unique identifier will prove helpful later when selecting among a list of connections that you’ve created.

Application (required, non-editable): A reminder of the app you’re editing. 

Application details

Authentication type (required): Select Token from the drop-down menu.

API key (required): Enter the API key provided by PagerDuty. Use these steps from PagerDuty's website to retrieve your API key.

C. Edit advanced PagerDuty settings

Before continuing, you have the opportunity to provide additional configuration information, if needed, for the PagerDuty connection.

Borrow concurrency from (optional): Select another connection from the list....

Concurrency level (optional): Up to 25 allowed....

D. Test the connection

Once you have configured the PagerDuty connection, you have a few options for continuing:

• Save – click this button to test the connection, commit the new connection so that it will be available to all integrations for your account
• Save & close – click to test and save the connection and exit the Create connection pane
• Close – click to exit without saving any new changes
• Test connection – click this button to verify that your new connection is free of errors

When you test or save the connection, it is verified before continuing. 

The new connection is now successfully added to your account. It will be applied to the current source or destination app, if you created it within a flow. Otherwise, you may proceed to register the connection with an integration.