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Understand the Shopify – NetSuite quickstart integration template

The Shopify – NetSuite quickstart template helps to integrate your Shopify e-commerce platform with your NetSuite ERP account. This template contains pre-built flows that allow you to sync your customers, orders, order status, and export fulfillment details while providing real-time visibility into cancellations and refunds to your customers. After installing and configuring the Shopify – NetSuite template, you can enable only those flows needed for your business requirements.

Shopify.svg

Features

  • Order management: View order and customer information in NetSuite as soon as customers check out in Shopify.
  • Cancellations and refunds: Manage cancellations and refunds within NetSuite and publish the status in Shopify.
  • Shipping and fulfillment: Notify customers with shipping details in real-time once shipping information is processed in NetSuite.

Key benefits

  • Comprehensive out-of-the-box flows: Optimize the buying experience with on-time fulfillment, real-time order statuses, and cash refunds.
  • Intuitive setup without coding: Experience faster time-to-value and higher efficiencies with our prebuilt, out-of-the-box integrations that require minimal IT support. Take control of your integrations with tools that allow you to make and configure mapping changes on the fly.
  • Streamlined business operations: Scale up your operational efficiency by automating redundant and laborious manual tasks and processes.
  • Top-tier support with low maintenance: Minimize ongoing costs through continuous upgrades, maintenance, and support. Dashboards offer sophisticated self-service error handling and integration summaries.

Supported integration flows

The Celigo quick start bundle contains workflows that you can easily configure and deploy without coding or IT support. The following built-in flows sync the specified source data to the corresponding destination.

Shopify to NetSuite

Flow
Shopify customers to NetSuite customers
Shopify orders to NetSuite sales orders
Shopify order cancellations to NetSuite sales order cancellations
Shopify draft orders to NetSuite quotes
Shopify fulfillments to NetSuite item shipments
Shopify manual fulfillments to NetSuite item shipments
Shopify refunds to NetSuite cash refunds or credit memos
Shopify custom collections to NetSuite Shopify collections
Shopify abandoned checkouts to NetSuite quotes

NetSuite to Shopify

Flow
NetSuite item shipments to Shopify fulfillments
NetSuite invoices to Shopify billings
NetSuite customer refunds to Shopify refunds
NetSuite promotions to Shopify gift cards
NetSuite items to Shopify products
NetSuite items to Shopify collects
NetSuite promotions to Shopify discounts

Error handling

Most integrator.io error messages clearly explain the error and suggest troubleshooting methods. If you are unsure of what the error means, contact Celigo support.

For errors passed through from Shopify or NetSuite, see the respective endpoint documentation.

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Comments

2 comments
Date Votes
  • The flows installed by this template all utilize the now-deprecated bundle rather than the SuiteApp. Should this template not be updated to use the new NetSuite connection?

    0
  • Hi, Ezriah. Thanks for the question. Though you're correct that the SuiteBundle is indicated as "To be deprecated," it's still current and working in many similar integrations. This template relies on the SuiteBundle, with full support for its flows. 

    I checked with Celigo Engineering, and they're working toward a 1:1 migration for SuiteBundle to SuiteScript 1.0, with a few minor issues left to address. I'll try to update this thread when that's released, so you would know that it's safe to select another NetSuite API version in the flow steps for this template. 

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