Available Help Scout APIs

Conversations

Delete attachment

X

Download attachment file

X

Get attachment data

X

Upload attachment

X

Update custom fields

X

Delete snooze

X

Update snooze

X

Update tags

X

Delete thread schedule

X

Publish thread schedule

X

Update thread schedule

X

Create chat thread

X

Create customer thread

X

Create note

X

Create phone thread

X

Create reply thread

X

Get thread original source

X

List threads

X

Update thread

X

Create conversation

X

Delete conversation

X

Get conversation

X

List conversations

X

Update conversation

X

Customers

Create address

X

Delete address

X

Get address

X

Update address

X

Create chat handle

X

Delete chat handle

X

List chats handles

X

Update chat handles

X

Create email

X

Delete email

X

List emails

X

Update email

X

Create phone

X

Delete phone

X

List phones

X

Update phone

X

Create social profile

X

Delete social profile

X

List social profiles

X

Update social profile

X

Create website

X

Delete website

X

List websites

X

Update website

X

Create customer

X

Delete customer

X

Delete customer asynchronously

X

Get customer

X

List customers

X

Overwrite customer

X

Update customer

X

Inboxes

Get routing configuration

X

Update routing configuration

X

Create saved reply

X

Delete saved reply

X

Get saved reply

X

List saved replies

X

Update saved reply

X

Get inbox

X

List inbox custom fields

X

List inbox folders

X

List inboxes

X

Organizations

Create organization property definition

X

Delete organization property definition

X

Get organization property definition

X

List organization property definitions

X

Remove organization property value

X

Set organization property value

X

Update organization property definition

X

Create organization

X

Delete organization by ID

X

Get organization conversations

X

Get organization customers

X

Get organization by ID

X

List organizations

X

Update organization

X

Properties

Create customer property definition

X

Delete customer property

X

List customer property definitions

X

Update customer properties

X

Ratings

Get satisfaction rating

X

Reports

Company overall report

X

Company customers helped

X

Company drilldown

X

Conversations overall report

X

All channels volumes by channel

X

Conversations busiest time of day

X

Conversations drilldown

X

Conversations drilldown by field

X

New conversations report

X

Conversations new conversations drilldown

X

Conversations received messages statistics

X

Docs overall report

X

Happiness overall report

X

Happiness ratings report

X

Productivity overall report

X

Productivity first response time

X

Productivity replies sent

X

Productivity resolution time

X

Productivity resolved conversations

X

Productivity response time

X

User/team overall report

X

User conversation history report

X

User customers helped

X

User drill down

X

User happiness report

X

User happiness drilldown

X

User replies report

X

User resolutions report

X

User/team chat report

X

Chat report

X

Email report

X

Phone report

X

Tags

Get tag by ID

X

List tags

X

Teams

List team members

X

List teams

X

Users

List users statuses

X

Set user status

X

Delete user

X

Get resource owner

X

Get user

X

List users

X

Webhooks

Create webhook

X

Delete webhook

X

Get webhook

X

List webhooks

X

Update webhook

X

Workflows

List workflows

X

Run manual workflows

X

Update workflow status

X