Q1: In my sandbox instance for Shopify - NetSuite integration app, I have multiple stores, can I change my sandbox instance to a production instance through integrator.io?
A : Yes, you can clone the integration app with multi-stores from the sandbox instance to the production instance. To know more about the multi-store to multi-store cloning option, see the Clone integration app flows .
Q2. Can I switch my connection within an integration app from a sandbox to a production instance? If we set everything up in our sandbox and then want to migrate/promote to production can we do this?
A : The integration apps on the Celigo integrator.io platform are built with fairly heavy components or dependencies on each application and thus switching endpoints or accounts wouldn't be permitted. Attempting to make changes might impact the overall stability of your integration app and is NOT recommended.
If a connection is dependent on a user within the same company, you can switch it to another user e.g. johndoe@acme.com -> it@acme.com but you cannot switch it to another instance of the same application of Shopify, NetSuite, or Salesforce etc.
You would need to obtain a new license, or you could request an uninstall from our support team and then your license would be free to use in the new environment.
Q3. Do I need an integrator.io sandbox license to connect to a NetSuite sandbox environment?
A: If you are building a custom integration, then you can create an integrator.io connection to the NetSuite sandbox environment without purchasing an integrator.io sandbox license. You can specify the Environment setting of the NetSuite connection. In this use case, NetSuite is taken as an example, but this applies to any other application.
Integration app environment licensing requirements:
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Production environment license : Integration apps require an integrator.io production environment license to connect to a NetSuite production environment.
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Sandbox environment license : Integration apps require an integrator.io sandbox environment license to connect to a NetSuite sandbox environment.
Note
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Although it is technically possible to connect the NetSuite sandbox environment to your integrator.io production environment with an integration app production license, Celigo strongly recommends that you purchase the integration app sandbox license. It allows you to use the integrator.io sandbox environment to connect to the NetSuite sandbox environment and perform all testing in sandbox environments. If you choose to use your integration app production license to connect to a NetSuite sandbox environment, you must uninstall your integration app after you are done with testing and then reinstall and reconfigure the integration app to connect to production environments.
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Multiple instances of NetSuite sandboxes are considered a single endpoint, even if there are multiple connections to each NetSuite account in integrator.io with different tokens and permissions. However, it's important to note that this rule may not apply to all applications. For example, for generic connectors such as the REST API connector, different URIs, even if they belong to the same app, would count as separate endpoints.