Install and configure the Multi-Customer Solution (MCS) in your SAP Business ByDesign account

Contents

• Step 1: Create a development user
  • Step 1a: Create a new service agent
  • Step 1b: Assign user ID and password
  • Step 1c: Step 1c: Assign work centers
  • Step 1d: Change the initial password
  • Step 1e: Share user details with Celigo
• Step 2: Install MCS (Celigo process)
  • Step 2a: Get Customer ID value
  • Step 2b: Generate install key
  • Step 2c: Install the Multi-Customer Solution
• Step 3: Activate Multi-Customer Solution

To integrate successfully between Salesforce and SAP Business ByDesign accounts, you have to install and configure the Multi-Customer Solution in your SAP Business ByDesign account. The Multi-Customer Solution is an add-on capability ​​by SAP Business ByDesign that offers rich enhancement capabilities, allowing partners to create different types of solutions. The integration scenario is applicable for Add-On solutions of type MCS (Multi-Customer-Solution), built with the SAP Cloud Applications Studio, and running on SAP Business ByDesign.

Step 1: Create a development user

Step 1a: Create a new service agent

1. From the left menu (Work Center Navigation), go to Project Management > Common Tasks > New Service Agent.

2. On the Service Agent page, in the Service Agent ID, enter the ID.
3. Enter the First Name and Last Name in the respective fields.
4. On the button pane, click Request User.
5. Click Save and Close.

Step 1b: Assign user ID and password

1. From the left-menu (Work Center Navigation), go to Application and User Management > Business Users.

2. On the Application and User Management - Business Users page, on the top-right, in the search box, search for the service agent you created in the previous step using the *<Service Agent ID>.
3. Click on the User ID.
4. On the Business User: <Service Agent ID> page, click Edit > Attributes.

5. Change the user ID as per your business requirements.
6. Set and confirm a password.
   

   Note: Make a note of your user credentials.

7. Click Save and Close.

Step 1c: Assign work centers

1. On the Application and User Management - Business Users page, click on the appropriate user.
2. Click Edit > Access Rights.
3. On the Work Center and View Assignment tab, grant the following permissions:

• • PDI_Partner_Development
  • ANA_BUSINESSANALYTICS
  • PARTNER DEVELOPMENT FOR MCS

4. Click Save.
5. Click Close.

Step 1d: Change the initial password

Log in to the SAP Business ByDesign account using the user ID and password created in the above steps. It is recommended to change the initial password.

Step 1e: Share user details with Celigo

Share the User ID, password, and URL for your instance with Celigo. 

Important: The user credentials need to be shared securely through LastPass. For more information, see Share credentials with Celigo using LastPass. If you are still unsure about accomplishing anything here, contact Celigo support.

Step 2: Install MCS (Celigo process)

1. Open the SAP Cloud Applications Studio downloaded on your Windows machine.

Step 2a: Get Customer ID value

1. Click Log on under My Solutions.
2. Add a system under SAP > General > Connectivity where the host is <TenantID>.SAPBYDESIGN.COM.
3. Select System and enter user ID and password.
4. Copy the customer ID in the My Solutions panel and make a note for future reference.
5. Click Log Out.

Step 2b: Generate install key

1. Log on to the MCS Source System.
2. Double-click on the MCS.
3. Go to Administration > Generate Installation Key.
4. Enter the Customer ID.
5. Click Generate Installation Key
6. Copy the installation key and click Close.
7. Log out of the source account.

Step 2c: Install the Multi-Customer Solution

1. Log on to the target account
2. In the toolbar, click Upload Customer Specific Solution.
3. Select the zip file for your MCS:
   1. In the source account, click on Administrator > Implementation Manager.
   2. Click Download for Customer Installation
4. Click OK on the errors about “Production fix not allowed for multi-customer solution”.  You get these errors if you have the PDI_Partner_Development > Production Fix Authorization work center view access and can be ignored.
5. Click the activate switch on the Implementation Manager
6. Click the refresh icon to check the current status. The status will be In Deployment while it is being deployed, and will change to Deployed when complete
   1. This process will take several minutes to complete (approximately 30 minutes).
7. Copy the Name value as this value will be needed in integrator.io. 

Step 3: Activate Multi-Customer Solution

1. Log into SAP Business ByDesign as a business user.
2. Go to Business Configurations > Implementation Project.
3. On the Business Configuration - Implementation Projects page, select the appropriate project and click Edit Project Scope.

4. Click Next twice to go to the Scoping section.
5. In the Scoping section, you will need to activate the option. Navigate to Built-in Services and Support > Business Configuration and check the box next to Celigo Salesforce Integration App.

6. Click Next and in the Questions tab, accept the corresponding question.
7. Click Next and in the Review tab, review and complete. 
8. Click Finish.
9. On the Confirmation tab, click Close.