BigCommerce - Microsoft Dynamics 365 Business Central integration app overview

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Included in the Oct. ’22 releaseThe BigCommerce – Microsoft Dynamics 365 Business Central integration app comes with prebuilt data flows that automate and synchronize your orders (including customers), customers, posted sales shipments and inventory between BigCommerce and Microsoft Dynamics 365 Business Central accounts, eliminating the overhead associated with dual-entry and maintenance between multiple systems.

With the BigCommerce – Microsoft Dynamics 365 Business Central integration app, sellers can focus on increasing sales and manage orders in real-time without needing to manually sync their BigCommerce web store and Business Central accounts. By setting up BigCommerce to Microsoft Dynamics 365 Business Central integration, you can leverage the advantages of BigCommerce and Microsoft Dynamics 365 Business Central and transfer your data efficiently between the two applications.

Features and benefits

• Increase the speed of data exchange, and optimize customer experience with timely fulfillment of orders
• Take control of your integrations with tools that let you configure and allow you to make mapping changes on the fly
• Efficiently scale operations by automating processes that rely on Microsoft Dynamics 365 Business Central and BigCommerce platforms
• Reduce maintenance time with a dashboard for sophisticated error handling and integration support provided by Celigo
• Eliminate manual data entry and avoid costly errors
• Free up time and resources to focus on your business

Supported integration flows

The Celigo bundle contains workflows that you can easily configure and deploy without coding or IT support. The following built-in flows sync from the specified source data to the corresponding destination.

• BigCommerce orders to Microsoft Dynamics 365 Business Central sales orders (add or ignore):This is a scheduled-delta flow that can sync the following: 
  • Syncs new orders from BigCommerce as sales orders to Microsoft Dynamics 365 Business Central. If an order exists in Microsoft Dynamics 365 Business Central, the flow ignores it. 
  • Looks for the customer by email address, and creates new customers if the records are not available in Microsoft Dynamics 365 Business Central.
  • Syncs address and order line items to sales orders in Microsoft Dynamics 365 Business Central.
  • Looks for the order total details and sync variance amounts to sales orders in Microsoft Dynamics 365 Business Central. Any variances in the sales order are recorded as a line item.
• Microsoft Dynamics 365 Business Central posted sales shipment to BigCommerce fulfillment (add): Syncs posted sales shipment from Microsoft Dynamics 365 Business Central to BigCommerce when the status of the shipment is changed to Shipped in Microsoft Dynamics 365 Business Central. This is a once-exported scheduled flow. The flow also syncs partial fulfillment.
• Microsoft Dynamics 365 Business Central inventory to BigCommerce inventory (add or update): Syncs the inventory from Microsoft Dynamics 365 Business Central and adjusts the inventory levels in BigCommerce. This is a scheduled flow.
• BigCommerce product details to Microsoft Dynamics 365 Business Central item ID map record (add or ignore): Syncs the product ID and variant ID information from BigCommerce to the corresponding Microsoft Dynamics 365 Business Central “Celigo eTail item map” custom record. This is a scheduled flow.

Error handling

Most integrator.io error messages clearly explain the error and suggest troubleshooting methods. If you are unsure of what the error means, contact Celigo support. For errors passed through from BigCommerce or Microsoft Dynamics 365 Business Central, see the respective endpoint documentation.