Get Started with the Zendesk Support integration app
NetSuite Customer & Zendesk Organization
NetSuite Contact & Zendesk User
NetSuite Customer [Individual] & Zendesk User
NetSuite Employee & Zendesk Agent
NetSuite Financials & Zendesk Organization/User
NetSuite Support Case & Zendesk Tickets
- NetSuite Support Case to Zendesk Ticket Add
- Zendesk Ticket Comments to NetSuite Support Case Messages
- NetSuite Support Case Message To Zendesk Ticket Comment
- Zendesk Ticket As NetSuite Support Case Add
- Zendesk Ticket As NetSuite Support Case Update
- Zendesk Organization and User (If Non-Existent) While Syncing NetSuite Support Case
Zendesk Ticket Time Tracking To NetSuite Time Tracking
Maintain and Monitor Zendesk Support - NetSuite integration app
Troubleshooting and FAQ's
- Resolve the error “Invalid Organization or customer Ids found for the sales order that we are trying to sync”
- Resolve missing_param error “The field xxx was not found in the source data”
- Sync your NetSuite customer record via a mass update that uses a saved search
- Sync NetSuite case through a user event script
- Mapping a Drop-Down Box on a Zendesk Ticket to a Drop-Down Box on a NetSuite Support Case
- File with Name Undefined Exceeded Max Size Limit