Feature Request: Add notes to errors, maybe even a "status"

Steve Klett Strategic Partner

• December 17, 2022 04:50

Hi,

I LOVE the new errors and retries UI (Courtney, you already know this!). I've got a client that sometimes takes a few days to resolve data issues before we can retry failed imports in IO. Let's say an order failed to import due to inadequate stock. Pretty common. In this case I'd email the team responsible for this and tell them what the issue is. Once they resolve the issue they email me and I retry the order.

I'm finding that I'm getting tripped up with the errors and keeping notes in an external application for errors awaiting action before retrying. What I'd like to see is the ability to enter notes on an error, something like:

Waiting for stock to be added, should be done by 12/18

Then when I'm going through errors I can avoid researching issues I've already researched.

Building on that, a "Status" column for errors with values like "New", "Awaiting Resolution", etc. would be handy. Every error that I email the team about I set to "Awaiting Resolution" and then I can filter those out so I'm only looking at new errors.

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  Courtney Jordan Experience Strategy & Design Director Community moderator

  • December 19, 2022 15:09

  

  

  

  Hi Steve Klett,

  I love this idea - thanks for posting it! This is actually something that our UX team was planning to do some testing on, so we'll involve you as soon as we can. If there is anything else that would be helpful for error messages, please let us know!

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  Scott Henderson CTO

  • December 21, 2022 19:58

  

  

  

  We are also planning to expose the ability to assign errors to specific users, and then users can view just their errors. The longer term vision is for you to be able to assign the errors directly to the team of people that can fix the problem, and then they can run the retry after fixing the issue, or resolve the error directly, etc...

  Notes and status fields will def be needed as well to support error assignments and being able to pass guidance, etc...

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  Rob Riccio

  • January 09, 2023 21:33

  This is welcome news - I've lost count of the number of times we've had errors waiting on investigation (often by Celigo support themselves), and therefore not 'Resolved', but also not something that can be acted on - Pending status would be quite useful. 

  I've also often wanted to be able to add notes to Resolved errors as to the rationale for simply Resolving instead of Retrying, for the future reference of myself or others (as an indication that things were not simply resolved in haste, by mistake, or without fully ensuring any action to deal with the record was taken).  There may have been action taken outside of just resolving the error which actually resolved the situation, and documenting what that was would be a valuable reference.

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