Custom metafields through order flow

Permanently deleted user Referral Partner

• December 20, 2022 20:26

We have verified that customer metafields are only populated correctly on NS if the customer flow "Shopify customer to NetSuite customer (add or update)" is launched individually. In the case of launching the order flow this should update the customer fields but this does not happen for metafields

Link below the "Sync orders and customers from Shopify to NetSuite" process flow

https://docs.celigo.com/hc/en-us/articles/115000469732-Sync-orders-and-customers-overview

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  Saikumar Rachamalla Principal Technical Writer

  • January 25, 2023 11:23

  Hi Gianluca Coculo,
  
  Updated the document with an important note to cover the requested information. 
  
  IMPORTANT: If you want the customer records created in Shopify to be synced to NetSuite with all the custom meta fields defined, we recommend scheduling the Shopify customer to NetSuite customer (add or update) flow first and then the order flow. If you schedule/run the Shopify order flow first, the customer flow runs as part of this flow and creates the customer records in NetSuite with the minimum fields such as first name, last name, email, Shipping/Billing addresses, subsidiary, and currency.
  
  Feel free to let us know if you have any other feedback!
  
  Happy posting!
  
  

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