Failed to add Amazon Order# xxxxxx. Failed to save record because Invalid tax code reference key xxx for subsidiary xx

Comments

8 comments

  • Official comment
    Podila Devaki Kalyan Chandra Yadav

    This issue has been fixed now with the latest bundle update. If the issue persists please raise a support ticket and we will look into it.

  • Justin Bodin
    Celigo University Level 4: Legendary
    Great Answer
    Engaged

    That error message is pretty clear. Are you certain that the subsidiary noted in the error message is assigned to that tax code record? If it for sure is, then you may want to open a support ticket.

    0
  • Aziz Ayoujil Strategic Partner
    Amazon-NetSuite IA Certification
    Engaged
    Great Answer
    Celigo University Level 4: Legendary
    BigCommerce-NetSuite IA Certification
    Salesforce-NetSuite IA Certification
    Shopify-NetSuite IA Certification
    Walmart-NetSuite IA Certification

    Thanks Justin.
    I believe that the location, tax code, and customer all have the same subsidiary, so everything is placed right. However, when I tried to resolve the error or run the flow again, the same error occurred and there were no updates in Netsuite. It seems that there may be an issue that needs further investigation.

    0
  • Justin Bodin
    Celigo University Level 4: Legendary
    Great Answer
    Engaged

    Please share what the solution is once you get it resolved. Good luck!

    0
  • Aziz Ayoujil Strategic Partner
    Amazon-NetSuite IA Certification
    Engaged
    Great Answer
    Celigo University Level 4: Legendary
    BigCommerce-NetSuite IA Certification
    Salesforce-NetSuite IA Certification
    Shopify-NetSuite IA Certification
    Walmart-NetSuite IA Certification

    that was the solution, when i unchecked the following the issue is fixed and the invoice is created in Netsuite.

    0
  • Aziz Ayoujil Strategic Partner
    Amazon-NetSuite IA Certification
    Engaged
    Great Answer
    Celigo University Level 4: Legendary
    BigCommerce-NetSuite IA Certification
    Salesforce-NetSuite IA Certification
    Shopify-NetSuite IA Certification
    Walmart-NetSuite IA Certification

    After a lot of investigations, that error was related to missing Celigo bundle update.Once the update pushed the issue is fixed.

    0
  • Justin Bodin
    Celigo University Level 4: Legendary
    Great Answer
    Engaged

    Thanks for the update! Glad you got it resolved.

    0
  • Aziz Ayoujil Strategic Partner
    Amazon-NetSuite IA Certification
    Engaged
    Great Answer
    Celigo University Level 4: Legendary
    BigCommerce-NetSuite IA Certification
    Salesforce-NetSuite IA Certification
    Shopify-NetSuite IA Certification
    Walmart-NetSuite IA Certification

    You are welcome Justin

    0

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