Unable to create the order in NetSuite for the Shopify order #x A mapping error occurred." " Could not find a match for "[["itemid","is","exemple"],

Idriss Talainte Oulili Strategic Partner

• January 06, 2023 13:58

Hey 

This Error can occur in multiple Scenarios

 

Scenario 1:

The item you have in the Order is Exist in Netsuite and you still get this error that mean you need to change the mappings lookup

Scenario 2:

The item you have in the Order is not Exist in Netsuite so that mean the client need to add it 

 

To resolve Scenario 1

 

1-Click Edit Retry Data 

Search for : SKU (Shopify)

Copy the SKU and Search for it in Netsuite (Global Search)

Now you will see that the item is Exist 

1) Item name/number (itemid) : here where the SKU can be
2)Display Name (displayname): it can be here too 

so when you open the item in Netsuite see which field 

Then go to Celigo >Settings > Order > item

If the SKU exist in  Item name/number
Map This : itemid

 

If the SKU exist in Display Name
Map This : displayname

 

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  Anitha Abraham Community moderator Principal Technical Writer

  • January 11, 2023 10:02

  

  Idriss Talainte Oulili Thanks a lot for sharing this solution! It'll help others who run into the same error.

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