FTP Import seems very flakey, anyone else having issues currently?

Steve Klett Strategic Partner

• February 22, 2023 23:14

I don't use FTP Imports in flows very often, but today I'm developing one and it's behaving very strangely.

For example:

1. It created a file with a single row even though the flow processed 34 records and the run dashboard shows 34 in the success column of the FTP import step
2. It created a file on the server once, but subsequent flow runs will not create a file. I've changed the filename and tried different folders - no file will be created

I can interact with the FTP server perfectly fine using a client like FileZilla (upload, move, delete and rename files and folders)
No errors at all from IO, it always reports success but never actually does anything. The connection debugger displays ZERO messages, nothing at all.

It seems broken.

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  Scott Henderson CTO

  • February 22, 2023 23:29

  

  

  

  FTP is one the most heavily used endpoints on the platform, and I would recommend getting in touch with technical support to figure what is happening with your flow. It is possible this is a flow config issue, or it is also possible there is an issue with the FTP site. It is very hard to help here. i.e. other than to confirm that we have tons of FTP flows running without issues on the platform.

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  Steve Klett Strategic Partner

  • February 22, 2023 23:52
  • Edited

  

  

  

  

  

  

  Thanks Scott, that's basically what I was after by asking here ("Yeah, it's down for us too!") I've logged 3 support tickets already, I'll see where that goes. I did also notice there is branching in the flow, so that could be it as well. I'll create a new flow with no branching and see if it works.

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