FAQ: How can I apply BigCommerce credits and gift certificates in NetSuite orders?

Q. Why are Store credit/gift certificate not importing on Sales Orders?

A. Specifically, in either the BigCommerce Order to NetSuite Order Add flow or BigCommerce order to NetSuite order Add (on-demand sync) flow, when you try importing Orders with a StoreCredit amount, you are prompted with an error message “Failed to add bigcommerce Order# XXXXXX. Please enter a value for the amount.”

Note: The same error message is received for scenarios when the order redeems the gift certificate amount.

The error occurs in scenarios when you modify/update the default rate mapping in the Order Import.

To resolve this issue, follow the steps below:

  1. Sign into your integrator.io account.
  2. Navigate to your integration app tile. Click Flows > Orders > BigCommerce Order to NetSuite Order Add flow.
  3. Go to the Order Import mappings.
  4. Verify if you have modified/updated the default rate mapping. If yes, then make sure you update the rate mapping with the handlebar expression as explained below.

Example: Updating the rate mapping from the default value price_ex_tax to any other value (for example, price_inc_tax), you must update the handlebar expression to {{#if products[*].id}}{{products[*].price_inc_tax}}{{else}}{{products[*].price_ex_tax}}{{/if}}.



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